Member Services Supervisor jobs in New York

Island Health & Fitness is hiring a Member Services Supervisor to join our growing team. The primary responsibilities of the Member Services Supervisor are to welcome and check in members and guests, answer incoming calls, accurately process transactions, and be familiar with Island Health & Fitness programs and policies in order to answer questions from members and guests. Must be willing to assist with tours of the facility and sign up new members. Maintains good communication throughout the organization and interacts effectively with all customers both internal and external. Supervises, supports, and trains member services staff members to ensure the highest quality of customer service.

Responsibilities:

1. Provides direction and sets the tone of the facility that creates an environment of friendliness, openness, and exemplary customer service;

2. Promotes the philosophy that all individuals entering the Center should be treated with kindness, respect and professionalism and that all staff are there to provide a clean, aesthetically pleasing, comfortable, healthy environment;

3. Answers member and guest inquires about memberships, programs, costs, hours of operation, special events, etc;

4. Contributes to team effort by actively participating in department staff meetings;

5. Members, guests, and non-members are greeted in a pleasant and friendly manner ensuring that: they are checked in quickly, efficiently and according to policy, visit limits are not violated, or they are directed to the appropriate area;

2. Schedule members for personal training consults, orientations and classes;

3. Proficient and professional in phone use: answering, holding, and transferring calls to the appropriate department;

4. Assist with various communications i.e. faxes, emails, phone calls, copying;

5. Follows opening and closing procedures according to the Policy and Procedures Binder ensuring that the cash drawer for the POS machine contains the correct amount of funds

6. Answer questions related to Island Health & Fitness Programs and Policies and/or direct the member to the appropriate resource to get the answer;

9. Communicates to all IHF members and guests appropriately using the overhead paging equipment;

10. Enter payment transactions accurately and completely in the Front Desk POS;

11. Follow proper procedures for the rental of lockers and/or towels;

12. Supervise and support member service staff members

13. Assist in training of staff and the development of training materials

14. Review documents for completion and accuracy

15. Ensures appropriate signage and communication at the front desk for class cancellations or changes

16. Communicates effectively with members requiring follow up to complete paperwork and other information

17. Other duties as assigned.

REPORTS TO: Member Services & Accounting Director

QUALIFICATIONS:

Minimum High School Graduate with courses in Typing, Keyboarding, English and Math.

1-3 years’ experience in customer service in Fitness, Business, or other related field desired.

Must possess excellent communication and organizational skills.

Must have a good understanding of customer service in the fitness business.

Must have good management skills.

Current CPR and First Aid certifications desired.

SPECIAL REQUIREMENTS:

1. Ability to interact effectively with employees, guests, and the public in a courteous and tactful manner.

2. Must possess high ethical standards with respect to discretion and regard for confidentiality.

3. Able to sit and/or stand for extended periods of time.

4. Must have basic math and problem-solving skills.

5. Must be able to multi-task.

6. Must work well with others

7. Must be willing to be on-call for mornings, nights, and weekends.

ADDITIONAL BENEFITS:

1. Quarterly Retention Bonus

2. Free Gym Membership

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: Multiple locations