Member Services Supervisor jobs in New Jersey

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Deposit Operations Specialist
  • Member Support Services, LLC
  • Cranbury, NJ FULL_TIME
  • In full compliance with applicable state and federal laws and regulations, as well as internal policies and procedures, the Deposit Operations Specialist is responsible for the processing functions as defined by Member Support Services. All employees are also expected to meet a high level of customer service to internal/external customers by:

    · Providing professional, prompt, accurate and efficient responses to email or other communication requests from internal/external customers/ members

    · Promptly researching and resolving inquiries and problems as they arise

    • Acts as main point of contact for liaisons and branch staff to research and resolve ACH and Instant Payment inquiries/problems. Assists with monitoring and maintaining risk and exposure limits for ACH and Instant Payment originators. Assists with monthly reporting of activity trends and other applicable metrics used to monitor/measure overall performance. Maintains knowledge of NACHA guidelines, ACH rules and Regulation E as applicable to ACH and Instant Payment errors.

    Deposit Operations:

    · Support File and Support processing handling transactions if needed

    · Process monthly IRA RMDs for members

    · Process manual payrolls

    · Assist with remote deposit capture processing transactions as required

    · Complete Return Deposit items and create letters

    · Process Escheating

    • Assist in completing month end reports
    • Print daily letters

    Additional Requirements:

    This role involves performing a range of duties related to deposit accounts, transactions, and member service to ensure efficient and accurate operations while working alongside an offshore team and servicing backup for functions performed by the offshore team.

    · Maintains a high level of awareness in areas of regulatory compliance, loss prevention, security matters, and adherence to the credit union/MSS policies and procedures

    · Monitoring and addressing fraudulent or suspicious activity related to deposit accounts

    • Act as the Operational contact for credit union partners to support the credit union strategic direction
    • Maintain knowledge of and adheres to operational controls, including applicable laws, rules and regulations impacting ACH and Instant Payment services and policies such as the Bank Secrecy Act, Office of Foreign Assets Controls, NACHA Rules, Regulation E and Universal Commercial Code to ensure the safety and soundness of the credit union partners.

    · Contributing to process improvement initiatives to streamline deposit operations and enhance member experience

    • Performs other job-related duties as assigned.

    General Expectations:

    The deposit operations processor will possess a thorough knowledge of credit union products and services. In addition, the processor will:

    · Complete expected level of product training

    · Embrace new products/services, procedures, and processes

    · Possess problem-solving skills

    · Have a working knowledge of Microsoft Word and Excel as well as other applicable software

    · Adapt positively to frequent changes

    · Be self-motivated and capable of working in a fast-paced, high-volume, multi-tenant environment

    · Have a thorough knowledge of credit union products and services

    · Possess effective communication and interpersonal skills

    Work the days and hours assigned and be available to communicate with employees, members, manager, and other persons with whom interaction is required to accomplish tasks

    Job Type: Full-time

    Pay: $50,426.00 - $53,656.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday

    Work Location: Hybrid remote in Cranbury, NJ 08512

  • 23 Days Ago

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Human Resources Administrator
  • Member Support Services, LLC
  • Cranbury, NJ FULL_TIME
  • The Role: This is a unique opportunity for a human resources professional experienced in the administration of HR functions. We are an innovative model designed to propel our clients to world class se...
  • 3 Days Ago

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Dining Services Supervisor
  • Nutrition Management Services Company
  • Caldwell, NJ FULL_TIME
  • Crane's Mill is a high end continuing care facility. We are looking to hire an experienced full time dietary supervisor for our health care department. Hours are 11:00 am - 7:00 PM 5 days per week inc...
  • 19 Days Ago

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Guest Services Supervisor
  • Avion Hospitality Employee Services LLC
  • Eatontown, NJ FULL_TIME
  • DescriptionThe Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and through...
  • 12 Days Ago

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Route Supervisor
  • Pagada Services
  • Jersey, NJ FULL_TIME
  • Route Supervisor is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery / pick up). The Route Supervisor o...
  • 1 Day Ago

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Laboratory Supervisor
  • Amspec Services
  • Avenel, NJ FULL_TIME
  • Responsibilities Understand and keep current with all laboratory safety and reporting requirements. Complete all laboratory reports as applicable. Understand and keep current with all laboratory analy...
  • 12 Days Ago

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Member Service Supervisor
  • Palmetto Citizens Federal Credit Union
  • Blythewood, SC
  • Overview: Successful candidates for this full-time Member Service Representative Position should have the ability to ove...
  • 3/29/2024 12:00:00 AM

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Bilingual Member Services Supervisor
  • Conexon
  • Kansas City, MO
  • Job Type Full-time Description The Member Services Supervisor's role is to assist in overseeing and managing a team of M...
  • 3/29/2024 12:00:00 AM

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Marketing, Communications and Member Services Coordinator
  • Lafayette Bar Association
  • Lafayette, LA
  • Job Description Job Description The Lafayette Bar Association, a membership organization representing nearly 1,000 attor...
  • 3/29/2024 12:00:00 AM

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Member Services Supervisor
  • Crunch
  • San Antonio, TX
  • Benefits: Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development...
  • 3/28/2024 12:00:00 AM

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Member Services Coordinator
  • Tulane University Staff
  • New Orleans, LA
  • The Coordinator of Member Services oversees the operations of the Member Services desk at the Reily Student Recreation C...
  • 3/27/2024 12:00:00 AM

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Member Services Supervisor
  • Crunch Fitness
  • Palatine, IL
  • The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, throug...
  • 3/26/2024 12:00:00 AM

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Member Services Coordinator
  • Curative HR LLC
  • Austin, TX
  • SUMMARY Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health pl...
  • 3/25/2024 12:00:00 AM

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Retail Member Services Coordinator- NEC Co-op Energy
  • Nueces Electric Cooperative (NEC)
  • Corpus Christi, TX
  • Retail Member Services Coordinator - Corpus Christi, Texas At NEC Co-op Energy, we believe in investing in our employees...
  • 3/25/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$67,086 to $84,189