Member Services Supervisor jobs in North Dakota

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Clinical Services Supervisor
  • The Eye Clinic of ND
  • Bismarck, ND FULL_TIME
  • Our growing practice has an exciting opportunity for a Clinical Services Supervisor!

    POSITION DESCRIPTION/ESSENTIAL DUTIES:                                         

    Requirements:  High School Diploma or equivalent required; college degree preferred. Preference will be given to candidates with licensure or certification in healthcare related fields (i.e. RN, LPN, LSW, MLT, etc.) 

    Preferred:  

    • Experience in ophthalmology and previous experience in a clinic setting preferred.
    • COA/COT certification is desired
    • Experience in leading a team and performing staff training preferred
    • Strong leadership abilities with a focus on quality patient care

    Other: Ability to communicate in a courteous, effective manner.  Ability to work under pressure uses good judgment and solve problems.

    Schedule: Clinic schedule Monday-Thursday 8:00-5:30, Friday 8:00-5:00. Schedule may fluctuate based on surgery or satellite clinic schedules. Will occassionaly be required to travel via car or small airplane to satellite locations.  NO WEEKENDS OR HOLIDAYS. 

    Physical Demands/Working Conditions: May require long periods of walking, standing.  Able to lift bags greater than 25 lbs.  Work occasionally with chemicals.

     

    Clinical Services Supervisor Job Duties:

    Patient Flow

    1. Assists/substitutes for Coordinator as needed to assure patient flow-overseeing MD schedule, checking waiting room to ensure all patients are being seen in a reasonable length of time. Knowledgeable about MD and OD practice preferences.

    Patient Care

    1. Performs technician duties as needed to assure patient flow or cover absences.

    2. Oversees patient phone calls-triages questions, medication refill requests, other miscellaneous issues both during clinic and surgery hours.

    3.  Reviews lab work/tests and takes appropriate action.

    4. Patient teaching related to eye anatomy, disease process, treatment options, usual outcomes.  Utilizes printed materials.

    5. Coordination of care to facilitate patient referrals as needed including appointments, testing, medical records, and follow-up.

    Surgical Coordinator

    1.  Schedule surgery including date and location of surgery.

    2.  Provide any necessary education to patients and families. Provide educational materials specific to procedure(s) being scheduled.

    3.  Discuss consent thoroughly, tailoring to individual patient.

    4.  Coordinate appropriate eye drop education, prescription, and ordering from pharmacy.

    5. Schedule post-operative appointments.

    6. Coordinate surgery schedule for particular day; communicate it to appropriate facilities and staff.

    7. Complete necessary paperwork related to surgeries pre-op and post-op including hospital requirements.

    8. Coordinate phone calls, add-ons, paperwork during surgery day, liaison between surgery center/MD and offices.

    Miscellaneous

    1.  Assist with special projects as requested.

    2.  Identifies and assists in development of /revision of processes in conjunction with clinic leadership.

    3.  Assists in identifying/providing staff education in conjunction with the clinic leadership.

    4.  Other duties as assigned.

     

    Benefits:

    • 401(k) matching
    • Dental insurance
    • Disability insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Paid time off
    • Uniform allowance

    The Eye Clinic of North Dakota is an equal opportunity employer. Employees are hired, retained, compensated, and promoted on the basis of merit, regardless of race, color, age, sex (including pregnancy), religion, mental or physical disability, national origin, marital status, public assistance status, participation in a lawful activity off an employer’s premises during non-working hours which is not in direct conflict with the essential business-related interests of the Clinic, or any other legally protected status in accordance with applicable local, state, or federal laws.                    

  • 19 Days Ago

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Special Services Supervisor
  • Noble Casing, Inc.
  • Dickinson, ND FULL_TIME
  • DescriptionReports To: Casing Operator and Casing Team Leader Scope of Work Safely assist in casing operations while supervising and teaching casing techs. Duties & Responsibilities: These are not lis...
  • 22 Days Ago

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Supervisor Nutrition Services
  • Carrington Health Center
  • CARRINGTON, ND FULL_TIME
  • OverviewWork in the heart of #humankindess at CHI St. Alexius Health Carrington Medical Center. Our hospital is hiring a Supervisor in our Nutrition Services Department! The primary purpose of this po...
  • Just Posted

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Environmental Services Supervisor
  • Essentia Health
  • Fargo, ND FULL_TIME
  • Job Description:Responsible for the efficient and effective utilization of assigned personnel, equipment, and supplies in carrying out department operations and maintaining a high standard of cleanlin...
  • Just Posted

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Supervisor, Transportation Services
  • XPO
  • Max, ND FULL_TIME
  • XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. If you're looking for a growth opportunity, join us at XPO. As ...
  • 1 Day Ago

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Supervisor Tech Services
  • XPO
  • Max, ND FULL_TIME
  • XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. If you're looking for a growth opportunity, join us at XPO. As ...
  • 2 Days Ago

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Member Services Supervisor
  • Crunch
  • San Antonio, TX
  • Benefits: Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development...
  • 3/28/2024 12:00:00 AM

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Member Services Coordinator
  • Tulane University Staff
  • New Orleans, LA
  • The Coordinator of Member Services oversees the operations of the Member Services desk at the Reily Student Recreation C...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Ymcade
  • Wilmington, NC
  • ** Member Service Representative** **Job Category****:** MEMBER SERVICES **Supervisor****:** Malinda Leonard **Requisiti...
  • 3/27/2024 12:00:00 AM

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Member Services Supervisor
  • Crunch Fitness
  • Palatine, IL
  • The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, throug...
  • 3/26/2024 12:00:00 AM

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Member Services Coordinator
  • Curative HR LLC
  • Austin, TX
  • SUMMARY Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health pl...
  • 3/25/2024 12:00:00 AM

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Retail Member Services Coordinator- NEC Co-op Energy
  • Nueces Electric Cooperative (NEC)
  • Corpus Christi, TX
  • Retail Member Services Coordinator - Corpus Christi, Texas At NEC Co-op Energy, we believe in investing in our employees...
  • 3/25/2024 12:00:00 AM

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Bilingual Member Services Supervisor
  • Conexon
  • Kansas City, MO
  • Job Type Full-time Description The Member Services Supervisor's role is to assist in overseeing and managing a team of M...
  • 3/24/2024 12:00:00 AM

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Marketing, Communications and Member Services Coordinator
  • Lafayette Bar Association
  • Lafayette, LA
  • Job Description Job Description The Lafayette Bar Association, a membership organization representing nearly 1,000 attor...
  • 3/24/2024 12:00:00 AM

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$58,512 to $73,430