Member Services Supervisor jobs in Minnesota

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Field Service Supervisor
  • Nexstar Member Company
  • Saint Paul, MN FULL_TIME
  • You're the best and you want to join a team that appreciates you, where you can create your own opportunities.

    Who We Are

    We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in [name of city]. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. 

    Why We Need You!

    Because we offer state of the art customer experiences, we need top a top of the line Call Center Manager who genuinely cares about the customer and are not looking for "just a job", but a career.

    The Big Task

    You will lead a staff of Customer Services Reps and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals. 

    Key Sub Tasks 

    • Lead and train staff on the best ways to convert calls into booked service appointments. 
    • Manage dispatch to ensure the right technicians are matched to every job.
    • Author and refine call scripts so they're clear, compelling and result in more appointments. 
    • Become an expert of your market, know the customer needs and how best to engage them.  
    • Monitor performance of staff, review recorded calls and advise them on how to promote sales. 
    • Formalize a coaching and training platform that's cost effective and measurable.
    • Show employees how their individual contributions matter to the company's success. 
    • Ensure sufficient staffing to match the business demand and seasonal spikes. 

    Desired Skills and Experience

    • Possess the ability to inspire both personal and professional growth in our team members.
    • Ability to provide unparalleled customer satisfaction.
    • Ability to drive team performance to achieve all business goals and objectives.
    • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
    • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

    What We Offer

    • Our top performers are among the highest paid in [name of city]. 
    • Medical Insurance -- we pay 100% of you and your family's insurance premiums for health, dental, vision, life insurance, short-term and long-term disability 
    • New technology, including iPhone, iPad & access to integrated software 
    • 401k Plan with a company match
    • A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at [company name].

    If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about [Your company name here] by visiting [Your company website here]. When you're ready, please follow the directions at [Link to your company career page here] to apply for this position.

    Equal Opportunity Employer

  • 22 Days Ago

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Overnight caregiver
  • Habilitative Services, Inc a member of the Sevita family
  • Tyler, MN FULL_TIME
  • Habilitative Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to li...
  • Just Posted

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Closing Member Services Supervisor
  • Crunch Fitness - Blaine and Maple Grove
  • Blaine, MN PART_TIME
  • The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is re...
  • 27 Days Ago

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Housing Stabilization Services Supervisor
  • Shakir Consulting Services
  • Saint Paul, MN FULL_TIME
  • · Assist Housing Program Manager in maintaining quality services and standards of practice for all housing stabilization services participants for Shakir Consulting Services. · Audit files for quality...
  • 19 Days Ago

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Supervisor Pipeline Services
  • Enbridge Employee Services Inc
  • Bemidji, MN FULL_TIME
  • Posting End Date: April 07, 2024 Employee Type: Regular-Full time Union/Non: This is a non-union position Looking for an opportunity to work in a constantly evolving and multifaceted environment? We a...
  • Just Posted

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Environmental Services Supervisor
  • St. Francis Health Services
  • Cloquet, MN FULL_TIME
  • Expressing Christ’s love by providing care that values every human life.Suncrest Assisted Living a beautiful facility located in Scanlon, just off Washington Ave. Great wages and benefits package incl...
  • 10 Days Ago

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Member Services Supervisor
  • Crunch
  • San Antonio, TX
  • Benefits: Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development...
  • 3/28/2024 12:00:00 AM

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Member Services Coordinator
  • Tulane University Staff
  • New Orleans, LA
  • The Coordinator of Member Services oversees the operations of the Member Services desk at the Reily Student Recreation C...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Ymcade
  • Wilmington, NC
  • ** Member Service Representative** **Job Category****:** MEMBER SERVICES **Supervisor****:** Malinda Leonard **Requisiti...
  • 3/27/2024 12:00:00 AM

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Member Services Supervisor
  • Crunch Fitness
  • Palatine, IL
  • The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, throug...
  • 3/26/2024 12:00:00 AM

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Member Services Coordinator
  • Curative HR LLC
  • Austin, TX
  • SUMMARY Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health pl...
  • 3/25/2024 12:00:00 AM

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Retail Member Services Coordinator- NEC Co-op Energy
  • Nueces Electric Cooperative (NEC)
  • Corpus Christi, TX
  • Retail Member Services Coordinator - Corpus Christi, Texas At NEC Co-op Energy, we believe in investing in our employees...
  • 3/25/2024 12:00:00 AM

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Bilingual Member Services Supervisor
  • Conexon
  • Kansas City, MO
  • Job Type Full-time Description The Member Services Supervisor's role is to assist in overseeing and managing a team of M...
  • 3/24/2024 12:00:00 AM

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Marketing, Communications and Member Services Coordinator
  • Lafayette Bar Association
  • Lafayette, LA
  • Job Description Job Description The Lafayette Bar Association, a membership organization representing nearly 1,000 attor...
  • 3/24/2024 12:00:00 AM

Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North). Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$62,449 to $78,370