Member Services Supervisor jobs in Michigan

Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Client Services Support Analyst
  • Member Driven Technologies
  • Farmington, MI OTHER
  • Job Details

    Job Location:    Farmington Hills Office - Farmington Hills, MI
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Description

    SALARY RANGE

    $45,000-$50,000

     

    POSITION LOCATION

    This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. 

     

    POSITION PURPOSE

     


    Responsible for providing exceptional service and an advanced level of support to the client base.  Works with other Resource Center members to deliver faster turnaround times on requests and provide a higher percentage of first-contact resolution. Receives and answers application and technical questions and troubleshoots various system problems. Utilizes electronic ticketing system to support both internal and external clients and escalate requests to other departments and/or MDT partners. Courteously and promptly resolves questions and problems as assigned and maintains a professional relationship with clients.

     

    DUTIES & RESPONSIBILITIES

     

    •    Act as an escalation point for the Contact Center to provide Level 2 support. 
    •    Act as a Subject Matter Expert (SME) for troubleshooting and researching various advanced system problems, such as: Symitar Core system, Online Banking, etc.
    •    Utilize advanced tools and methods to gather information to effectively troubleshoot.
    •    Lead monthly calls with the assigned client base and complete write-up of Executive Summaries. 
    •    Act as a point of contact for cases that are opened with Symitar on behalf of our clients. 
    •    Ensure that requests have the necessary detail before they are escalated/routed to another department. For example: Break-Fix/Fast Track tickets routed to Software Services. 
    •    Perform quality assurance (QA) testing on Break-Fix.
    •    Stakeholder participation in new product initiatives.
    •    Troubleshoot batch job issues within the Symitar Core System. 
    •    Research and troubleshoot Mobile Remote Deposit Capture requests.
    •    Assist with keeping department documentation current and accurate, including updating the Wiki and Knowledge Base.
    •    Interface with other departments for continuous improvement on delivery and service. 
    •    Provide and participate in cross-training as required. 
    •    Act as a liaison between other divisions throughout the organization. 
    •    Keep management team informed of progress towards established objectives and any significant challenges.
    •    Ensure that work area is clean, secure, and well maintained.
    •    Complete special projects as assigned, such as year-end tax reporting and participating in Beta projects.
    •    Embrace all other tasks and duties as assigned.

     

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS

     

    •    High school graduate or equivalent. 

     

    REQUIRED KNOWLEDGE

     

    •    Thorough understanding of customer service practices.
    •    Knowledge of the Symitar core system.

     

    EXPERIENCE REQUIRED

     

    •    Financial Institution experience (Symitar Preferred).
    •    Symitar core system.
    •    Experience in a professional client services position where client services was the primary job function.
    •    PC and associated hardware/software troubleshooting.

     

    SKILLS/ABILITIES

     

    •    Ability to work with minimal supervision.
    •    Ability to manage multiple concurrent tasks.
    •    Ability to manage a variety of variables under limited standardization. 
    •    Strong problem-solving skills.
    •    Excellent oral and written communication skills.
    •    Willingness to assist others and work in a team environment. 
    •    Effective time management, organizational, and project management skills.

     

    WORKING CONDITIONS

     

    •    No hazardous or significantly unpleasant conditions (such as in a typical office).
    •    Ability to cover different shifts.
    •    Occasional in-state and/or out-of-state travel including overnight.
    •    Long duration of computer workstation usage.

     

    INTENT AND FUNCTION OF JOB DESCRIPTIONS

    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 
    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 
    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


  • 1 Month Ago

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QBHP - ABA Mid-Tier Supervisor - Howell, MI
  • ABA Mid-Tier Supervisor - Howell, MI - Patterns Behavioral Services, Inc.
  • Howell, MI FULL_TIME
  • Patterns Behavioral Services, Inc. - Identifying Patterns, Changing TrajectoriesHiring a Clinical Associate - QBHP to join our growing team in Howell, MI!WHO WE AREAt Patterns we build a nationwide co...
  • 1 Month Ago

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Member Services Supervisor
  • Power Wellness
  • Chelsea, MI FULL_TIME
  • Position Title: Member Services Supervisor Location: Chelsea Wellness Center Summary: Join our team of full time and part time staff at The Chelsea Wellness Center. Our facility is managed by Power We...
  • Just Posted

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Member Services Supervisor
  • Michigan Credit Union League
  • Warren, MI FULL_TIME
  • Organization: Extra Credit Union Date Posted: December 20, 2023 Region: Southeast Michigan Location of Position: WARREN Position Level: Managerial Assist Member Relationship Manager with directing Mem...
  • 11 Days Ago

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Property Maintenance Foreman at Building Bridges Professional Services
  • Building Bridges Professional Services, a founding member of Grand Rapids Center for Community Transformation
  • Grand Rapids, MI FULL_TIME
  • GENERAL SUMMARY: The maintenance foreman at Building Bridges Professional Services is responsible for carrying out daily tasks such as mowing, trimming, edging, and blowing of pavement surfaces and wo...
  • 13 Days Ago

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Landscape Manager at Building Bridges Professional Services
  • Building Bridges Professional Services, a founding member of Grand Rapids Center for Community Transformation
  • Grand Rapids, MI FULL_TIME
  • GENERAL SUMMARY: The Landscape Manager reports to the Director of Operations. They should be well-versed in many of the most important aspects of the company’s success and vision. They are the company...
  • 15 Days Ago

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Member Services Supervisor
  • Crunch
  • San Antonio, TX
  • Benefits: Bonus based on performance Employee discounts Free uniforms Opportunity for advancement Training & development...
  • 3/28/2024 12:00:00 AM

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Member Services Coordinator
  • Tulane University Staff
  • New Orleans, LA
  • The Coordinator of Member Services oversees the operations of the Member Services desk at the Reily Student Recreation C...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Ymcade
  • Wilmington, NC
  • ** Member Service Representative** **Job Category****:** MEMBER SERVICES **Supervisor****:** Malinda Leonard **Requisiti...
  • 3/27/2024 12:00:00 AM

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Member Services Supervisor
  • Crunch Fitness
  • Palatine, IL
  • The Crunch Member Services Supervisor (MSS) will assist with the delivery of an amazing Crunch Member Experience, throug...
  • 3/26/2024 12:00:00 AM

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Member Services Coordinator
  • Curative HR LLC
  • Austin, TX
  • SUMMARY Curative wants to change the view on what a health plan can be. Born out of the pandemic, we created a health pl...
  • 3/25/2024 12:00:00 AM

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Retail Member Services Coordinator- NEC Co-op Energy
  • Nueces Electric Cooperative (NEC)
  • Corpus Christi, TX
  • Retail Member Services Coordinator - Corpus Christi, Texas At NEC Co-op Energy, we believe in investing in our employees...
  • 3/25/2024 12:00:00 AM

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Bilingual Member Services Supervisor
  • Conexon
  • Kansas City, MO
  • Job Type Full-time Description The Member Services Supervisor's role is to assist in overseeing and managing a team of M...
  • 3/24/2024 12:00:00 AM

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Marketing, Communications and Member Services Coordinator
  • Lafayette Bar Association
  • Lafayette, LA
  • Job Description Job Description The Lafayette Bar Association, a membership organization representing nearly 1,000 attor...
  • 3/24/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Supervisor jobs
$60,437 to $75,845