Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
***LSI IS CURRENTLY OFFERING A $2,500 SIGN ON BONUS FOR THIS POSITION!!!***
"It's not just a job. I don't work for the pay check, I work here for the kids." Grace, a Youth Associate at Bremwood
If you have a passion for making a positive change in your community, LSI is looking for you. Our Bremwood Residential Treatment Center in Waverly has a long history of serving trauma-impacted kids in Iowa. LSI is looking for a compassionate, dedicated full-time Program Supervisor to empower these children toward success.
Duties
Our Program Supervisors spend each day working directly with children on our campus, providing them with the safe and positive environment they need to thrive. This role is responsible for coordinating and supervising specific residential programs, activities, and staff to ensure consistent adherence to structure, policies, and procedures.
Our Program Supervisors are here when our children need them. Will work some nights (2nd shift) and some weekends. The person in this role typically works two to three evenings/nights a week, plus two or three days a week. In addition, this role is part of an on-call rotation.
Salary and Benefits
On top of being a family of caring teammates, LSI also offers a competitive salary and benefit package, including a 401(k), paid time off, and health, dental, life, and vision insurance.
Qualifications
Candidates for this role must have one of the following:
- A Bachelor's degree in Social Work or a social science-related field, plus one year of full-time work related experience
- A Master's degree in Social Work, with one year of full-time work related experience
- A Master's degree in Psychology or Counseling, with two years of full-time work related experience
Who We Are
LSI is an equal opportunity employer. At LSI we respect diverse life experiences, cultures and heritages, and strive to provide that all voices are heard and valued. You can learn more about our commitment to diversity, equity and inclusion at https://lsiowa.org/who-we-are/
Are you ready for the most challenging and rewarding adventure of your life? Join our LSI team today!
This position requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.