Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Professional Services Representative
Sales – Twin Falls, Idaho
This is NOT a remote position.
A KRS Professional Services Representative must be a team player who can support our clients and Sales team in a fast-paced environment. They are required to provide professional support services, including managing day-to-day administrative duties and assisting with projects that stimulate sales productivity. This team member is an experienced office professional with knowledge of customer service best practices. They must perform well in a team environment and have exceptional people skills. This position requires an extremely organized individual that can work well with a team, follow directions, and handle multiple projects.
ABOUT KRS
KRS is locally owned and operated. Over the past 23 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that enable retail operators to market efficiently and be more profitable while helping them anticipate and meet their customers' growing needs. We are committed to building and bringing the newest technologies to our clients; therefore, we constantly innovate and expand our product offerings. If you are comfortable with change and are looking for opportunities to advance your career with a growing company, KRS is the place for you.
KRS commits to hiring and developing the best people who share our Core Values and our culture of entrepreneurism. We think, act and make decisions like an entrepreneur because we are entrepreneurs. KRS team members take ownership and deliver results that meet client and internal goals. You will thrive at KRS if you think and act like an entrepreneur and align with our Core Values:
If you align with our Core Values and are passionate about providing exceptional customer service to help retailers market and grow their businesses, then you need to be on the KRS team!
PRIMARY RESPONSIBILITIES
EDUCATION OR EXPERIENCE REQUIRED
Perks
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0 Member Services Representative, Sr. jobs found in Twin Falls, ID area