Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Member Business Financial Services, L.L.P. (MBFS), a credit union-owned company, is looking for a Business Systems Administrator (Remote). This position is responsible for assessing information technology systems and overseeing the execution of the Member Business Financial Services, LLC (MBFS) business operation systems on a day-to-day basis. Maintain focus on implementing company projects and meeting with MBFS leadership to plan new initiatives. Test new software versions with the assistance of staff members. Serve as liaison to the company's key software and support vendors.
Responsibilities Include:
Requirements:
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.