Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Are you ready to embark on this exciting adventure? Don't miss out on this fantastic opportunity to join our team at Sandia Area FCU as a Contact Center MSR! Apply now and start making a difference in the lives of our members and your career!
Location: |
Operations Center, ABQ NM |
Starting Salary: |
$16.00 hourly or more based on experience. |
Schedule: |
Must be able to work a flexible schedule totaling 29hours a week. |
including Saturdays. |
What we can offer you:
Tuition Reimbursement |
Performance & Referral Incentives |
Paid Holidays |
Vacation, Birthday, Floating Holiday, Sick leave |
401(k) with Employer Match |
Pension Plan |
OVERALL JOB PURPOSE:
The Member Services Representative position is responsible for providing quality member service delivery by telephone, process transaction requests, loan applications and provide product service and rate information. The duties of this position include but are not limited to:
DUTIES AND RESPONSIBLITIES:
Maintain knowledge of Credit Union operations, including policy and procedure manuals
Comply with security procedures by participating in dual control functions, and interpreting forms and memos regarding members or other departments
Explain the features and benefits of all Credit Union products and services to recommend and cross sell Credit Union products/services, as appropriate
Provide deposit, loan rate and service information
Establish new suffix accounts
Process LOC advances and wire transfers
Provide merchant verifications and loan payoffs
Process loan applications, check orders, and credit card payments
Relay appropriate information in response to member inquiries
KNOWLEDGE, SKILLS, AND ABILITIES
KNOWLEDGE, SKILLS AND ABILITIES:
*** Please submit an employment application to www.sandia.org/careers ***
Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.