Member Services Representative, Sr. jobs in New Jersey

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Deposit Operations Specialist
  • Member Support Services, LLC
  • Cranbury, NJ FULL_TIME
  • In full compliance with applicable state and federal laws and regulations, as well as internal policies and procedures, the Deposit Operations Specialist is responsible for the processing functions as defined by Member Support Services. All employees are also expected to meet a high level of customer service to internal/external customers by:

    · Providing professional, prompt, accurate and efficient responses to email or other communication requests from internal/external customers/ members

    · Promptly researching and resolving inquiries and problems as they arise

    • Acts as main point of contact for liaisons and branch staff to research and resolve ACH and Instant Payment inquiries/problems. Assists with monitoring and maintaining risk and exposure limits for ACH and Instant Payment originators. Assists with monthly reporting of activity trends and other applicable metrics used to monitor/measure overall performance. Maintains knowledge of NACHA guidelines, ACH rules and Regulation E as applicable to ACH and Instant Payment errors.

    Deposit Operations:

    · Support File and Support processing handling transactions if needed

    · Process monthly IRA RMDs for members

    · Process manual payrolls

    · Assist with remote deposit capture processing transactions as required

    · Complete Return Deposit items and create letters

    · Process Escheating

    • Assist in completing month end reports
    • Print daily letters

    Additional Requirements:

    This role involves performing a range of duties related to deposit accounts, transactions, and member service to ensure efficient and accurate operations while working alongside an offshore team and servicing backup for functions performed by the offshore team.

    · Maintains a high level of awareness in areas of regulatory compliance, loss prevention, security matters, and adherence to the credit union/MSS policies and procedures

    · Monitoring and addressing fraudulent or suspicious activity related to deposit accounts

    • Act as the Operational contact for credit union partners to support the credit union strategic direction
    • Maintain knowledge of and adheres to operational controls, including applicable laws, rules and regulations impacting ACH and Instant Payment services and policies such as the Bank Secrecy Act, Office of Foreign Assets Controls, NACHA Rules, Regulation E and Universal Commercial Code to ensure the safety and soundness of the credit union partners.

    · Contributing to process improvement initiatives to streamline deposit operations and enhance member experience

    • Performs other job-related duties as assigned.

    General Expectations:

    The deposit operations processor will possess a thorough knowledge of credit union products and services. In addition, the processor will:

    · Complete expected level of product training

    · Embrace new products/services, procedures, and processes

    · Possess problem-solving skills

    · Have a working knowledge of Microsoft Word and Excel as well as other applicable software

    · Adapt positively to frequent changes

    · Be self-motivated and capable of working in a fast-paced, high-volume, multi-tenant environment

    · Have a thorough knowledge of credit union products and services

    · Possess effective communication and interpersonal skills

    Work the days and hours assigned and be available to communicate with employees, members, manager, and other persons with whom interaction is required to accomplish tasks

    Job Type: Full-time

    Pay: $50,426.00 - $53,656.00 per year

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday

    Work Location: Hybrid remote in Cranbury, NJ 08512

  • 23 Days Ago

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Human Resources Administrator
  • Member Support Services, LLC
  • Cranbury, NJ FULL_TIME
  • The Role: This is a unique opportunity for a human resources professional experienced in the administration of HR functions. We are an innovative model designed to propel our clients to world class se...
  • 3 Days Ago

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Member Services Representative Closer
  • Crunch Fitness - Morris Plains/Stanhope/Toms River
  • Morristown, NJ PART_TIME
  • Reports to: Manager Requirements: Fluent in English Some Spanish (preferred) Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Memb...
  • 21 Days Ago

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Member Services Representative
  • Planet Fitness
  • Irvington, NJ FULL_TIME
  • The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and gu...
  • 24 Days Ago

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Member Services Representative
  • Planet Fitness
  • Woodbridge, NJ FULL_TIME
  • The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and gu...
  • 24 Days Ago

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Member Services Representative
  • Planet Fitness - PA Thomas Group
  • Vineland, NJ FULL_TIME
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
  • Just Posted

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Member Service Advisor
  • Ithink Financial
  • Jasper, GA
  • Description Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member n...
  • 3/28/2024 12:00:00 AM

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Member Services Advisor
  • VETERANS OF FOREIGN WARS OF THE UNITED STATES
  • Kansas City, MO
  • Job Details Job Location Kansas City Location - Kansas City, MO Position Type Full Time Salary Range $35,880.00 Salary/y...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Dinjob
  • Oklahoma City, OK
  • Tinker Federal Credit Union has an immediate opening for a Member Service Representative/Teller. The primary responsibil...
  • 3/27/2024 12:00:00 AM

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Member Service Rep - Overnight
  • Excel Fitness
  • Virginia Beach, VA
  • Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
  • 3/27/2024 12:00:00 AM

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Member Services Rep
  • YMCA
  • Berkeley, CA
  • We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
  • 3/26/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Indianapolis, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 3/26/2024 12:00:00 AM

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PartTime Member Service REP
  • Planet Fitness
  • Fleming Island, FL
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/25/2024 12:00:00 AM

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Member Service Representative
  • T and I Credit Union
  • Clawson, MI
  • Job Description Job Description T & I Credit Union Now Hiring: Member Service Rep Join our team as a versatile Universal...
  • 3/24/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$52,227 to $65,351

Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019