Member Services Representative, Sr. jobs in Kentucky
Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Member Services Representative, Sr. jobs
Member Services Representative
- Planet Fitness - Glow Brands
-
Murray, KY
PART_TIME
-
Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 16 years of age or older.
Physical Demands- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- 2 Days Ago
Member Services Representative
- Planet Fitness - Glow Brands
-
Elizabethtown, KY
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 13 Days Ago
Member Services Representative
- Planet Fitness - Glow Brands
-
Georgetown, KY
PART_TIME
- Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective mem...
- 13 Days Ago
Member Services Representative
- Planet Fitness - Midwest Management Group
-
Newport, KY
FULL_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 13 Days Ago
Member Services Representative
- Planet Fitness - Glow Brands
-
Bardstown, KY
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 14 Days Ago
Member Services Representative
- Planet Fitness - Glow Brands
-
Louisville, KY
PART_TIME
- Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective me...
- 14 Days Ago
Member Services Representative, Sr. jobs at Popular Companies
MEMBER SERVICE REP>
- Crunch Fitness
-
Oceanside, CA
- Crunch Fitness - JobID: 100-135416819 [Guest Service / Front Desk] As a Member Service Representative at Crunch Fitness,...
- 5/8/2024 12:00:00 AM
MEMBER SERVICES REP
- Ephraim McDowell Regional Medical Center
-
Danville, KY
- Job Summary Under the general direction of the Director, the Member Services Representative functions as clerical suppor...
- 5/8/2024 12:00:00 AM
MEMBER SERVICE REP>
- Crunch Fitness
-
Placentia, CA
- Crunch Fitness - JobID: 100-135416985 [Guest Service / Front Desk] As a Member Service Representative at Crunch Fitness,...
- 5/7/2024 12:00:00 AM
MEMBER SERVICE REP
- Crunch - SIR Fitness LLC.
-
Oceanside, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 5/6/2024 12:00:00 AM
MEMBER SERVICE REP
- Crunch - SIR Fitness LLC.
-
Tustin, CA
- Member Service Representative - lively environment, versatile assignments, competitive atmosphere Would you like to work...
- 5/6/2024 12:00:00 AM
Member Services Representative
- Anytime Fitness
-
Avon, IN
- The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
- 5/6/2024 12:00:00 AM
Member Services Rep
- YMCA
-
Berkeley, CA
- We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
- 5/5/2024 12:00:00 AM
Member Services Representative
- Capitol Dental Care
-
Salem, OR
- Member Service Representatives wear countless hats. As the gatekeeper of the dental offices, their hospitable and engagi...
- 5/4/2024 12:00:00 AM
About Kentucky
Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States.
Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$44,834 to $56,103
Most Popular Cities in Kentucky for Member Services Representative, Sr. Jobs
What does a Member Services Representative, Sr. do?
Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019