Member Services Representative, Sr. jobs in Danbury, CT

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative
  • Supreme Fitness Group
  • Brewster, NY PART_TIME
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"*

    Job Summary

    The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

    Essential Duties and Responsibilities 

    • Greet members, prospective members and guests, providing exceptional customer service.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Handle all front desk related activities including:
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system. 
      • New member sign-up. 
      • Take prospective members on tours. 
      • Facilitate needed updates to member’s accounts. 
    • Assist in maintaining the neatness and cleanliness of the club.
      • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities. 
      • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. 
      • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
    Qualifications/Requirements 

    • Customer service background preferred.
    • Must be 18 years of age or older.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent preferred.
    Physical Demands 

    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will encounter toxic chemicals during shift.
    • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.
    Why Join Planet Fitness?

    Philosophy 

    We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. 
    Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ). 

    Mission Statement
     
    At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.
     
    Job Benefits include
     
    • Free Black Card gym membership.
    • Day, evening, or overnight shifts.
    • Career growth opportunities.
    • Discounts on merchandise sold at the club.
    • Benefits including: medical, 401k, and supplemental insurance.
    • Discounts on movie tickets, theme parks, hotels, attractions, and much more.
  • 10 Days Ago

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Member Services Representative
  • Supreme Fitness Group
  • Mahopac, NY PART_TIME
  • *In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* Job Summa...
  • 9 Days Ago

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Patient Services Representative (Onsite)
  • Global Technical Talent
  • Bethel, CT FULL_TIME
  • Patient Services Representative / Phlebotomist (Onsite) Contract Duration Months Pay range $ - $ Description : The Patient Services Representative - Float (PSR - Float) represents the face of our comp...
  • 19 Days Ago

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Patient Services Representative
  • Motion Physical Therapy Group
  • Danbury, CT FULL_TIME
  • Overview Put Your Career in MOTION! MOTION is currently looking for a Patient Services Representative (Medical Receptionist) in our Danbury location! We're a dynamic speech, physical, and occupational...
  • 21 Days Ago

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Patient Services Representative
  • Aspen Dental
  • Danbury, CT FULL_TIME
  • At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive...
  • 1 Day Ago

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Patient Services Representative / Phlebotomist
  • GTT, LLC
  • Danbury, CT FULL_TIME
  • Patient Services Representative / Phlebotomist Contract Duration 3 months Pay rate up to $24/hr Job Description: The Patient Services Representative I represents the face of the company to patients wh...
  • 18 Days Ago

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0 Member Services Representative, Sr. jobs found in Danbury, CT area

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Member Services Representative
  • Crunch
  • Norwalk, CT
  • Crunch Fitness is looking for Membership Sales Representatives to join our growing team. Come change lives through fitne...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Huntington County Chamber of Commerce
  • Huntington, NY
  • Job Description Beacon Credit Union, a community and family-oriented financial cooperative, is seeking full-time Member ...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Rockland Employees FCU
  • Orangeburg, NY
  • Job Description Job Description Position Objective: Is accountable for providing complete/product service information to...
  • 3/27/2024 12:00:00 AM

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Member Service Representative (bilingual preferred)
  • Mutual Security Credit Union
  • Norwalk, CT
  • Job Description Job Description Member Service Representative (bilingual Spanish/English preferred) Norwalk Branch GENER...
  • 3/27/2024 12:00:00 AM

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Lead Member Service Representative
  • Mutual Security Credit Union
  • Norwalk, CT
  • Job Description Job Description TITLE: Lead Member Service Rep. (Bilingual Spanish/English Required) REPORTS TO: Branch ...
  • 3/26/2024 12:00:00 AM

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Member Service Representative
  • Rockland Employees FCU
  • Piermont, NY
  • Job Description Job Description Position Objective: Is accountable for providing complete/product service information to...
  • 3/25/2024 12:00:00 AM

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Member Service Representative
  • Rockland Employees FCU
  • Sparkill, NY
  • Job Description Job Description Position Objective: Is accountable for providing complete/product service information to...
  • 3/25/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • New Rochelle, NY
  • * In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon...
  • 3/25/2024 12:00:00 AM

Danbury is a city in Fairfield County, Connecticut, United States, located approximately 50 miles (80 km) northeast of New York City making it part of the New York metropolitan area. Danbury's population at the 2010 census was 80,893. Danbury is the fourth most populous city in Fairfield County, and seventh among Connecticut cities. The city is within the New York combined statistical area and Bridgeport metropolitan area. The city is named for Danbury in Essex, England. It is nicknamed the "Hat City" because for a period in the nineteenth and early twentieth centuries it was the center of the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$52,666 to $65,900
Danbury, Connecticut area prices
were up 1.7% from a year ago

Member Services Representative, Sr. in Memphis, TN
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
December 24, 2019
Member Services Representative, Sr. in Manchester, NH
Customer Service Representatives interface with customers via inbound calls and/or the Internet for the purpose of resolving routine problems with products or services, specifically insurance plans.
February 13, 2020
Delivers best service possible to members when they have requests or queries, always looking for ways to improve our service to them.
January 15, 2020
Member Services Representative, Sr. in Killeen, TX
Provides such member services as opening new accounts, ordering checks, ATM maintenance, corrections, etc.
February 23, 2020