Member Services Representative, Sr. jobs in District of Columbia

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

L
Member Services Representative
  • Latitude, Inc.
  • Washington, DC FULL_TIME
  • Position Overview: The Member Service Representative plays a vital role in delivering superior customer service and building strong relationships with our members. This position serves as the primary point of contact for members, providing assistance with account inquiries, transactions, and financial services. The ideal candidate will have a passion for helping others, excellent communication skills, and a commitment to exceeding customer expectations.

    Key Responsibilities:

    1. Member Assistance:

      • Greet members warmly and assist them with various banking transactions, including deposits, withdrawals, loan payments, and account inquiries.
      • Provide information about our products and services, including checking and savings accounts, loans, credit cards, and online banking options.
    2. Problem Resolution:

      • Address member concerns, inquiries, and complaints in a courteous and timely manner, striving to resolve issues to the member's satisfaction.
      • Escalate complex or unresolved issues to the appropriate department or manager for further assistance.
    3. Financial Services:

      • Assist members with opening new accounts, applying for loans, and accessing additional banking services based on their financial needs and goals.
      • Educate members about the features and benefits of our products and services, helping them make informed decisions about their finances.
    4. Transaction Processing:

      • Accurately process member transactions, including cash handling, check deposits, withdrawals, and account transfers, following established procedures and security protocols.
      • Balance cash drawers and reconcile transactions at the end of each shift to ensure accuracy and compliance with banking regulations.
    5. Customer Relationship Management:

      • Build and maintain positive relationships with members by actively listening to their needs, addressing their concerns, and offering personalized solutions to meet their financial goals.
      • Follow up with members to ensure satisfaction with their banking experience and identify opportunities for cross-selling additional products or services.

    Qualifications:

    • High school diploma or equivalent; associate's or bachelor's degree preferred.
    • 2 years of customer service experience, preferably in a banking or financial services environment.
    • Strong communication skills, both verbal and written, with the ability to effectively interact with members and colleagues.
    • Excellent interpersonal skills and a customer-focused approach to service delivery.
    • Proficiency in computer applications and banking software for transaction processing and account management.
    • Ability to work collaboratively in a team environment and adapt to changing priorities and responsibilities.
  • 1 Month Ago

T
Member Services Representative / Teller I
  • Transportation Federal Credit Union
  • Washington, DC FULL_TIME
  • DescriptionThe Member Services Representative/Teller I provides superior customer service through a variety of member service functions including processing account and loan transactions. This role pr...
  • 13 Days Ago

D
Sr Manager, Global Services
  • Dataiku Misc Postings
  • Washington, DC FULL_TIME
  • As the Sr Manager, Global Services, you will be leading a team of high impact engagement managers and data scientists. Your team is responsible for deployment, enablement and implementation of Dataiku...
  • 21 Days Ago

T
Sr. Analyst - Retirement Services
  • The Tatitlek Corporation
  • , DC FULL_TIME
  • Overview The Office of Inspector General (OIG) at the U.S. Department of Labor (DOL) conducts audits to review the effectiveness, efficiency, economy, and integrity of all DOL programs and operations,...
  • 1 Month Ago

T
Sr. Analyst - Retirement Services
  • The Tatitlek Corporation
  • Washington, DC FULL_TIME
  • Overview Overview The Office of Inspector General (OIG) at the U.S. Department of Labor (DOL) conducts audits to review the effectiveness, efficiency, economy, and integrity of all DOL programs and op...
  • 1 Month Ago

T
Sr. Analyst - Retirement Services
  • Tatitlek Corporation
  • Washington, DC FULL_TIME
  • Sr. Analyst - Retirement Services Job Locations US-DC ID 2024-1726 Category Human Resources Position Type Regular Full-Time Overview OverviewThe Office of Inspector General (OIG) at the U.S. Departmen...
  • Just Posted

T
Member Service Representative
  • T and I Credit Union
  • Clawson, MI
  • Job Description Job Description T & I Credit Union Now Hiring: Member Service Rep Join our team as a versatile Universal...
  • 3/29/2024 12:00:00 AM

I
Member Service Advisor
  • Ithink Financial
  • Jasper, GA
  • Description Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member n...
  • 3/28/2024 12:00:00 AM

V
Member Services Advisor
  • VETERANS OF FOREIGN WARS OF THE UNITED STATES
  • Kansas City, MO
  • Job Details Job Location Kansas City Location - Kansas City, MO Position Type Full Time Salary Range $35,880.00 Salary/y...
  • 3/27/2024 12:00:00 AM

D
Member Service Representative
  • Dinjob
  • Oklahoma City, OK
  • Tinker Federal Credit Union has an immediate opening for a Member Service Representative/Teller. The primary responsibil...
  • 3/27/2024 12:00:00 AM

R
Member Service Representative
  • Rowhousenyc
  • **POSITION**: The Member Service Rep is to assist management with new member acquisition and retention by building a exc...
  • 3/27/2024 12:00:00 AM

A
Member Services Representative
  • Anytime Fitness
  • Indianapolis, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 3/26/2024 12:00:00 AM

Y
Member Services Rep
  • YMCA
  • Berkeley, CA
  • We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
  • 3/26/2024 12:00:00 AM

P
PartTime Member Service REP
  • Planet Fitness
  • Fleming Island, FL
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/25/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$52,811 to $66,081

Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019