Member Services Representative, Sr. jobs in Arizona

Member Services Representative, Sr. addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative, Sr. provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative, Sr. requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr. Client Services Representative
  • Americor
  • Scottsdale, AZ FULL_TIME
  • The Senior Client Services Representative at Americor is vital for maintaining exceptional client relations and ensuring high levels of customer satisfaction. This role is comprehensive, requiring involvement in client services, email/chat communications, the enrollment process, and retention strategies. The successful candidate will provide effective, timely, and professional communication with clients, facilitating a positive experience throughout their journey with the company.
     

    Responsibilities:

    Client Services:

    • Handle inbound and outbound client calls with professionalism, addressing client inquiries and ensuring high-quality customer service.
    • Maintain accurate records of all client interactions in the CRM system, ensuring data integrity and follow-up.

    Email/Chat Communications:

    • Respond promptly to client inquiries via email and chat, maintaining clarity and compliance with service-level agreements.
    • Document all interactions thoroughly in the CRM database.

    Enrollment Processes:

    • Conduct introductory calls to newly enrolled clients, providing them with all necessary program information.
    • Assist clients through the enrollment process, addressing any questions or concerns.

    Retention:

    • Engage with clients considering program cancellation, emphasizing the benefits and addressing concerns.
    • Utilize negotiation and problem-solving skills to enhance client satisfaction and retention.

    General Responsibilities:

    • Adhere to communication procedures, policies, and guidelines to ensure consistent service quality.
    • Meet or exceed performance goals, contributing to team and company success.
    • Be flexible with duties as assigned, adapting to the team's and clients' dynamic needs.

    Work Schedule:

    • Monday- Friday, 7 AM to 4 PM PST. This position requires a commitment to these hours to ensure consistent, high-level client service.
     

    Requirements:

    • Experience in customer service roles, particularly in client services, email/chat support, and retention.
    • Demonstrated success in a customer service environment, focusing on client satisfaction and retention.
    • Strong verbal and written communication skills.
    • Effective problem-solving and attention to detail.
    • Familiarity with CRM systems and proficiency in Microsoft Office and G-Suite.

    Education:

    • High School Diploma or equivalent required

    Company Benefits:

    • Ongoing training and development
    • Opportunity for career advancement
    • Medical
    • Dental
    • Vision
    • Company Paid Group Life / AD&D Insurance
    • 7 Paid Holidays and 2 Floating Holiday Days to use at will
    • Paid Time Off
    • Flexible Spending/HSA
    • Employee Assistance Program (EAP)
    • 401(k) match
    • Referral Program



    This role is open to remote candidates and pays $21.00-$22.00 per hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

     

    Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

     

    * Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

  • 13 Days Ago

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Bilingual Sr. Client Services Representative
  • Americor
  • Scottsdale, AZ FULL_TIME
  • The Senior Client Services Representative at Americor is vital for maintaining exceptional client relations and ensuring high levels of customer satisfaction. This role is comprehensive, requiring inv...
  • 13 Days Ago

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Member Services Representative
  • Planet Fitness - United FP Management, LLC
  • Chandler, AZ FULL_TIME
  • THE PLANET FITNESS MISSIONWe at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active...
  • 1 Day Ago

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Member Services Representative
  • Planet Fitness - United FP Management, LLC
  • Apache Junction, AZ PART_TIME
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, activ...
  • 1 Day Ago

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Member Services Representative
  • Planet Fitness - United FP Management, LLC
  • Prescott, AZ PART_TIME
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, activ...
  • 2 Days Ago

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Member Services Representative
  • Planet Fitness - United FP Management, LLC
  • Mesa, AZ PART_TIME
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, activ...
  • 2 Days Ago

T
Member Service Representative
  • T and I Credit Union
  • Clawson, MI
  • Job Description Job Description T & I Credit Union Now Hiring: Member Service Rep Join our team as a versatile Universal...
  • 3/29/2024 12:00:00 AM

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Member Service Advisor
  • Ithink Financial
  • Jasper, GA
  • Description Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member n...
  • 3/28/2024 12:00:00 AM

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Member Services Advisor
  • VETERANS OF FOREIGN WARS OF THE UNITED STATES
  • Kansas City, MO
  • Job Details Job Location Kansas City Location - Kansas City, MO Position Type Full Time Salary Range $35,880.00 Salary/y...
  • 3/27/2024 12:00:00 AM

D
Member Service Representative
  • Dinjob
  • Oklahoma City, OK
  • Tinker Federal Credit Union has an immediate opening for a Member Service Representative/Teller. The primary responsibil...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Rowhousenyc
  • **POSITION**: The Member Service Rep is to assist management with new member acquisition and retention by building a exc...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Indianapolis, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 3/26/2024 12:00:00 AM

Y
Member Services Rep
  • YMCA
  • Berkeley, CA
  • We are seeking staff for our dynamic fitness branch membership team! Our fitness centers are community hubs where people...
  • 3/26/2024 12:00:00 AM

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PartTime Member Service REP
  • Planet Fitness
  • Fleming Island, FL
  • Job Summary The Member Services Representative will be responsible for creating a positive member experience by providin...
  • 3/25/2024 12:00:00 AM

Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative, Sr. jobs
$46,463 to $58,138

Member Services Representative, Sr. in Alamogordo, NM
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
January 05, 2020
Member Services Representative, Sr. in Wilmington, DE
Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.Builds relationships with members; helps members connect with each other and the Y.Handles and resolves membership concerns Able to effectively and safely evacuate persons from the facility if neededEnsures Y building and property is secure during shift Replaces soap, paper towels, and other supplies in the facility as needed; inventory control as required.
February 12, 2020
Member Services Representative, Sr. in Oakland, CA
Improving Members' experiences is at the heart of every Community position.
December 08, 2019