Member Services Representative jobs in Montana

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Client Services Support Analyst
  • Member Driven Technologies
  • Great Falls, MT OTHER
  • Job Details

    Job Location:    Great Falls Office - Great Falls, MT
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Description

    SALARY RANGE

    $45,000-$50,000

     

    POSITION LOCATION

    This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required. 

     

    POSITION PURPOSE

     


    Responsible for providing exceptional service and an advanced level of support to the client base.  Works with other Resource Center members to deliver faster turnaround times on requests and provide a higher percentage of first-contact resolution. Receives and answers application and technical questions and troubleshoots various system problems. Utilizes electronic ticketing system to support both internal and external clients and escalate requests to other departments and/or MDT partners. Courteously and promptly resolves questions and problems as assigned and maintains a professional relationship with clients.

     

    DUTIES & RESPONSIBILITIES

     

    •    Act as an escalation point for the Contact Center to provide Level 2 support. 
    •    Act as a Subject Matter Expert (SME) for troubleshooting and researching various advanced system problems, such as: Symitar Core system, Online Banking, etc.
    •    Utilize advanced tools and methods to gather information to effectively troubleshoot.
    •    Lead monthly calls with the assigned client base and complete write-up of Executive Summaries. 
    •    Act as a point of contact for cases that are opened with Symitar on behalf of our clients. 
    •    Ensure that requests have the necessary detail before they are escalated/routed to another department. For example: Break-Fix/Fast Track tickets routed to Software Services. 
    •    Perform quality assurance (QA) testing on Break-Fix.
    •    Stakeholder participation in new product initiatives.
    •    Troubleshoot batch job issues within the Symitar Core System. 
    •    Research and troubleshoot Mobile Remote Deposit Capture requests.
    •    Assist with keeping department documentation current and accurate, including updating the Wiki and Knowledge Base.
    •    Interface with other departments for continuous improvement on delivery and service. 
    •    Provide and participate in cross-training as required. 
    •    Act as a liaison between other divisions throughout the organization. 
    •    Keep management team informed of progress towards established objectives and any significant challenges.
    •    Ensure that work area is clean, secure, and well maintained.
    •    Complete special projects as assigned, such as year-end tax reporting and participating in Beta projects.
    •    Embrace all other tasks and duties as assigned.

     

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS

     

    •    High school graduate or equivalent. 

     

    REQUIRED KNOWLEDGE

     

    •    Thorough understanding of customer service practices.
    •    Knowledge of the Symitar core system.

     

    EXPERIENCE REQUIRED

     

    •    Financial Institution experience (Symitar Preferred).
    •    Symitar core system.
    •    Experience in a professional client services position where client services was the primary job function.
    •    PC and associated hardware/software troubleshooting.

     

    SKILLS/ABILITIES

     

    •    Ability to work with minimal supervision.
    •    Ability to manage multiple concurrent tasks.
    •    Ability to manage a variety of variables under limited standardization. 
    •    Strong problem-solving skills.
    •    Excellent oral and written communication skills.
    •    Willingness to assist others and work in a team environment. 
    •    Effective time management, organizational, and project management skills.

     

    WORKING CONDITIONS

     

    •    No hazardous or significantly unpleasant conditions (such as in a typical office).
    •    Ability to cover different shifts.
    •    Occasional in-state and/or out-of-state travel including overnight.
    •    Long duration of computer workstation usage.

     

    INTENT AND FUNCTION OF JOB DESCRIPTIONS

    Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 
    All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 
    In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


  • 1 Month Ago

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Teller/Member Services Representative
  • Altana Federal Credit Union
  • Chinook, MT FULL_TIME
  • THE JOB We are looking for a teller/member services representative for our Chinook location. The primary function of this position is member service in the form of processing member transactions such ...
  • 1 Day Ago

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Weekend Member Services Representative
  • PF Management Group
  • Bozeman, MT PART_TIME
  • Our Job OpeningWe are searching for a Weekend Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to P...
  • 10 Days Ago

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Weekend Member Services Representative
  • PF Management Group
  • Great Falls, MT PART_TIME
  • Our Job OpeningWe are searching for a Weekend Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to P...
  • 11 Days Ago

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Overnight Member Services Representative
  • PF Management Group
  • Bozeman, MT FULL_TIME
  • Our Job OpeningWe are searching for an Overnight Closer (Member Services Representative) to join our team! As a member of our staff, you will be responsible for providing a superior level of customer ...
  • 11 Days Ago

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Member Services Representative
  • PF Management Group
  • Bozeman, MT FULL_TIME
  • Our Job OpeningWe are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fi...
  • 11 Days Ago

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Member Services Representative
  • Planet Fitness Inc.
  • Washington, PA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Conway, AR
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Dinjob
  • Oklahoma City, OK
  • Tinker Federal Credit Union has an immediate opening for a Member Service Representative/Teller. The primary responsibil...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Trupartner Credit Union
  • Cincinnati, OH
  • * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Rowhousenyc
  • **POSITION**: The Member Service Rep is to assist management with new member acquisition and retention by building a exc...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • National Employee Benefits Administrators, Inc.
  • Broward County, FL
  • Job Description Job Description We Are Hiring Member Service Reps in both the Claims & Enrollment Departments Member Ser...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Indianapolis, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 3/26/2024 12:00:00 AM

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Member Service Representative
  • T and I Credit Union
  • Clawson, MI
  • Job Description Job Description T & I Credit Union Now Hiring: Member Service Rep Join our team as a versatile Universal...
  • 3/24/2024 12:00:00 AM

Montana (/mɒnˈtænə/ (listen)) is a landlocked state in the Northwestern United States. Montana has several nicknames, although none are official, including "Big Sky Country" and "The Treasure State", and slogans that include "Land of the Shining Mountains" and more recently "The Last Best Place". Montana is the 4th largest in area, the 8th least populous, and the 3rd least densely populated of the 50 U.S. states. The western half of Montana contains numerous mountain ranges. Smaller island ranges are found throughout the state. In all, 77 named ranges are part of the Rocky Mountains. The easte...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$32,648 to $39,629