Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Why Maine State Credit Union?
At Maine State Credit Union, we are devoted to improving our members' financial lives, not just the bottom line. When you visit our lobbies in Augusta, Gray, Rockland or Waterville, or engage with our eBranch contact center employees, you will find our friendly, knowledgeable teams eager to assist.
We are growing and so are our people! Recognized as one of Maine's Best Places to Work for TWELVE years running, our team members are passionate about growth, empowerment and collaboration. We are constantly striving to improve our workplace and better ourselves so we can better support and serve our members.
Maine State Credit Union is a fast-paced, supportive environment that promotes learning and development, team inclusion and fun! If you have a growth mindset, a commitment to teamwork and a true passion for serving others, you are likely a great fit for our team!
Member Services Representative
Responsibilities of the position include providing exceptional customer service; performing a variety of member transactions (deposits, withdrawals, loan payments, etc.); providing routine information concerning services; and directing members to appropriate departments for specific information and services.
Requirements:
The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. A high school diploma or GED is required.
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
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