Member Services Representative jobs in District of Columbia

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Member Services Representative
  • Latitude, Inc.
  • Washington, DC FULL_TIME
  • Position Overview: The Member Service Representative plays a vital role in delivering superior customer service and building strong relationships with our members. This position serves as the primary point of contact for members, providing assistance with account inquiries, transactions, and financial services. The ideal candidate will have a passion for helping others, excellent communication skills, and a commitment to exceeding customer expectations.

    Key Responsibilities:

    1. Member Assistance:

      • Greet members warmly and assist them with various banking transactions, including deposits, withdrawals, loan payments, and account inquiries.
      • Provide information about our products and services, including checking and savings accounts, loans, credit cards, and online banking options.
    2. Problem Resolution:

      • Address member concerns, inquiries, and complaints in a courteous and timely manner, striving to resolve issues to the member's satisfaction.
      • Escalate complex or unresolved issues to the appropriate department or manager for further assistance.
    3. Financial Services:

      • Assist members with opening new accounts, applying for loans, and accessing additional banking services based on their financial needs and goals.
      • Educate members about the features and benefits of our products and services, helping them make informed decisions about their finances.
    4. Transaction Processing:

      • Accurately process member transactions, including cash handling, check deposits, withdrawals, and account transfers, following established procedures and security protocols.
      • Balance cash drawers and reconcile transactions at the end of each shift to ensure accuracy and compliance with banking regulations.
    5. Customer Relationship Management:

      • Build and maintain positive relationships with members by actively listening to their needs, addressing their concerns, and offering personalized solutions to meet their financial goals.
      • Follow up with members to ensure satisfaction with their banking experience and identify opportunities for cross-selling additional products or services.

    Qualifications:

    • High school diploma or equivalent; associate's or bachelor's degree preferred.
    • 2 years of customer service experience, preferably in a banking or financial services environment.
    • Strong communication skills, both verbal and written, with the ability to effectively interact with members and colleagues.
    • Excellent interpersonal skills and a customer-focused approach to service delivery.
    • Proficiency in computer applications and banking software for transaction processing and account management.
    • Ability to work collaboratively in a team environment and adapt to changing priorities and responsibilities.
  • 1 Month Ago

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Member Services Representative / Teller I
  • Transportation Federal Credit Union
  • Washington, DC FULL_TIME
  • DescriptionThe Member Services Representative/Teller I provides superior customer service through a variety of member service functions including processing account and loan transactions. This role pr...
  • 13 Days Ago

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Criminal Investigator
  • US Office of the U.S. Trade Representative
  • Washington, DC FULL_TIME
  • Duties As a Criminal Investigator, GS-1811-11/12, your typical work assignments may include the following: Serve as a Protective Service Detail member, providing personal and executive protection for ...
  • 1 Day Ago

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Security Specialist
  • US Office of the U.S. Trade Representative
  • Washington, DC FULL_TIME
  • Duties As a Security Specialist, GS-0080-12/13, your typical work assignments may include the following: Research, author, implement, monitor, and/or modify policies, instructions, procedures, and con...
  • 1 Day Ago

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Policy Analyst (Trade)
  • US Office of the U.S. Trade Representative
  • Washington, DC FULL_TIME
  • Duties The incumbent serves as a Director in one of these offices within the Office of the U.S. Trade Representative (USTR): Europe and the Middle East, Innovation and Intellectual Property, South and...
  • 1 Month Ago

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Financial Services Representative - Deer Park, IL
  • Fidelity Brokerage Services LLC
  • Rand, DC FULL_TIME
  • Job Description: Financial Services Representative Have a passion for helping people? Join our team of Financial Services Representative where you’ll have dedicated time to focus on growth and career ...
  • 28 Days Ago

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Member Services Representative
  • Planet Fitness Inc.
  • Washington, PA
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Conway, AR
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Member Service Representative
  • Dinjob
  • Oklahoma City, OK
  • Tinker Federal Credit Union has an immediate opening for a Member Service Representative/Teller. The primary responsibil...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Trupartner Credit Union
  • Cincinnati, OH
  • * Cincinnati, OH, USA * 17.00 * Full Time *PTO, VTO (volunteer time off), student loan assistance, loan discounts, 9 pai...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • Rowhousenyc
  • **POSITION**: The Member Service Rep is to assist management with new member acquisition and retention by building a exc...
  • 3/27/2024 12:00:00 AM

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Member Service Representative
  • National Employee Benefits Administrators, Inc.
  • Broward County, FL
  • Job Description Job Description We Are Hiring Member Service Reps in both the Claims & Enrollment Departments Member Ser...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Anytime Fitness
  • Indianapolis, IN
  • The Member Services Representative Objective: The Member Services Representative is responsible for growing the membersh...
  • 3/26/2024 12:00:00 AM

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Member Service Representative
  • T and I Credit Union
  • Clawson, MI
  • Job Description Job Description T & I Credit Union Now Hiring: Member Service Rep Join our team as a versatile Universal...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Representative jobs
$39,755 to $48,255