Member Services Manager jobs in Washington

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Pricing Manager
  • NDS - A member of NORMA Group
  • Bellingham, WA FULL_TIME
  • As a highly visible and strategic leader, the Pricing Manager is responsible for driving company-wide pricing strategies across all product lines. The Pricing Manager plays a critical role incorporating diverse data points and stakeholder perspectives, including sales and inventory targets, customer needs, competitor and market analysis, target markets and segments, product roadmaps, and margin goals to develop pricing that enhances profitability and protects market share. This role also requires collaboration with the Sales, Product Management, IT, Manufacturing, Legal, Customer Service, and Finance departments to ensure alignment with broad business goals.

    Key Responsibilities

    • Lead pricing strategy development, focusing on improving long-term profitability, market share, market development, and customer price perception.
    • Develop regression and other statistical techniques to determine optimal promotional strategy and annual pricing increase strategy. Collaborate with Product Managers to set annual and longer-term pricing strategies.
    • Develop decision making criteria to recommend and approve all price changes, supported by analysis of long-term financial, customer, volume, and market impact.
    • Establish and update list prices, every-day invoice prices, contract pricing, promotional pricing, and various pricing and discount exceptions. Present pricing analysis at customer strategy meetings, with insights, trends, and suggestions.
    • Develop and implement customer rebate strategy and oversee payment processing.
    • Develop contribution profitability or other models to evaluate changes to product cost inputs and variable cost drivers, including trade terms, freight and logistics, and product mix.
    • Drive the implementation of pricing updates and policy changes, including external and internal communication in compliance with legal requirements.
    • Develop and maintain pricing guidelines and procedures, including internal record keeping and auditing, legal documentation, MAP, and Authorized Reseller Agreements.
    • Prepare regular pricing insights and reporting for senior leadership. Track market trends and keep up to date on prices set by competitors.

    Position Requirements

    • Bachelor's degree in business, finance, economics, or a related field.
    • Minimum of 7 years of experience in roles related to pricing management, including managing pricing processes, analytics, and strategy, implementing pricing initiatives, and creating pricing process documentation.
    • Thorough understanding of cost accounting principles and procedures.
    • Proficiency in data analysis, including the ability to transform large data sets into structured insights using statistical analysis techniques.
    • Advanced skills in Microsoft Office, especially Excel, familiarity with accounting software.
    • Experience in creating and scaling analytics with Tableau and PowerBI; knowledge of relational databases and SQL is beneficial. Familiarity with ERP systems, like SYSPRO and D365, a plus.

    Leadership Abilities:

    • Strong communication skills, capable of engaging effectively with all levels of the organization.
    • Demonstrated leadership skills, with an emphasis on organizational and decision-making capabilities.
    • High level of initiative and curiosity, with the potential to adapt and grow as the team evolves.
    • Proven ability to work collaboratively across various functional teams and organizational levels to achieve results.

    Work Conditions

    • Travel relating to company business may be required.  
    • Remotely based in the United States.

     

  • 13 Days Ago

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Member Services Representative
  • GYM MANAGEMENT SERVICES LLC
  • Kelso, WA OTHER
  • Job Details Job Location: Kelso, WA Salary Range: $16.25 - $20.00 Hourly DescriptionThe Member Services Representative will be responsible for creating a positive member experience by providing a supe...
  • 21 Days Ago

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Member Services Representative
  • GYM MANAGEMENT SERVICES LLC
  • Forest, WA OTHER
  • Job Details Job Location: Lake Forest Park, WA Salary Range: $16.25 - $19.00 Hourly DescriptionThe Member Services Representative will be responsible for creating a positive member experience by provi...
  • 21 Days Ago

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General Manager Cannabis Retail Shop
  • General Manager Cannabis Retail
  • Pullman, WA FULL_TIME
  • General Store Manager Description Are you an outgoing, driven individual interested in providing the best customer service the industry has to offer? Join the fastest growing retailer group in the sta...
  • 18 Days Ago

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General Manager Cannabis Retail Shop
  • General Manager Cannabis Retail
  • Burien, WA FULL_TIME
  • General Store Manager Description Are you an outgoing, driven individual interested in providing the best customer service the industry has to offer? Join the fastest growing retailer group in the sta...
  • 7 Days Ago

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Account Executive
  • Air Reps, a member of Daikin Comfort
  • Spokane, WA FULL_TIME
  • Our CompanyAir Reps offers distinct advantages in solving challenging problems that often arise in HVAC design and installation projects. We don’t believe in a one-size-fits-all approach to any HVAC c...
  • 12 Days Ago

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Member Services Manager
  • Landing
  • Saint Petersburg, FL
  • Job Description Job Description About the Role: We are hiring a Member Services Manager to join us at Landing! In this r...
  • 4/23/2024 12:00:00 AM

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Membership Manager
  • Ganna Walska Lotusland
  • Santa Barbara, CA
  • Job Description Job Description Title: Membership Manager Classification: Full-Time 40-hour work week, non-exempt Depart...
  • 4/23/2024 12:00:00 AM

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Member Services Manager
  • Wyhy Federal Credit
  • Casper, WY
  • Job Description Job Description WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve fi...
  • 4/22/2024 12:00:00 AM

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Member Services Manager
  • Landing
  • St Petersburg, FL
  • About the Role: We are hiring a Member Services Manager to join us at Landing! In this role, you will join our Field Ope...
  • 4/21/2024 12:00:00 AM

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Member Services Manager
  • Sebonack Golf Club
  • Southampton, NY
  • Job Description Job Description We are seeking a Member Services Manager to join our team! You will be responsible for h...
  • 4/21/2024 12:00:00 AM

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Membership Manager
  • Interior Design Society
  • High Point, NC
  • Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
  • 4/21/2024 12:00:00 AM

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Membership Manager
  • San Vicente Clubs
  • Santa Monica, CA
  • San Vicente Clubs Overview: San Vicente Bungalows (SVB) is a prestigious private members-only club located in West Holly...
  • 4/21/2024 12:00:00 AM

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Member Service Manager
  • Nusenda
  • Albuquerque, NM
  • ** Member Service Manager** **Job Category****:** Nusenda **Requisition Number****:** MEMBE003414 Showing 1 location **J...
  • 4/19/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$92,980 to $124,040

Member Services Manager in Springfield, IL
TMPA offers all members and their spouses a free will.
January 17, 2020
Member Services Manager in Modesto, CA
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager.  If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
January 25, 2020
Member Services Manager in Green Bay, WI
Nassau Financial Federal Credit Union is pleased to announce that Stuart Hochman has joined the Credit Union as our new Member Services Manager.
December 19, 2019