Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
ON Site is the “in-house” division of ON Services, LLC, a leading national provider of live event production services, including audio, video, speaker services and content management, interactive technology, scenic design, and more. ON Site prides itself as a leading service provider in the hospitality industry. Our goal is to provide seamless audio visual services as an integral part of a venue’s team, in accordance with our Core Values:
Integrity Innovation Leadership Team Achievement Environment Trust and Mutual Respect
Job Title: Rigging Services Manager
Status: Salary/Exempt
Responsibilities: