Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
The Connection is celebrating 100 years of providing innovative programs ensuring opportunities are available to all.
The Connection, a community-based nonprofit organization in Summit, NJ is seeking a reliable full time Member Services Manager. As a part of the member services team, you will work as registrar, cashier and receptionist while providing excellent customer service. You will provide information to members, volunteers and the public on The Connection activities and programs.
Qualifications
Hours
Monday- Friday
Compensation
Full Time Employee benefits include:
The Connection is an Equal Opportunity Employer. We believe our differences make us better.
Job Type: Full-time
Pay: From $17.00 per hour
Schedule:
Work Location: In person