Member Services Manager jobs in North Dakota

Summary of Work

Ward County Human Service Zone Child Welfare/Family Services Department serves to ensure the safety, permanency and well being of children and families in our community.

Ward County Human Service Zone is seeking a Child Protective Services (CPS) Case Manager (Position 51-5693) for the Child Welfare/Family Services Department.

As a Child Protective Services Case Manager, you will utilize the Safety Framework Practice Model to protect the health and welfare of children and families when child abuse or neglect has occurred.

Ward County Human Service Zone works to protect children and families by providing services and advocacy while promoting family stability, respecting diversity and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources and support to parents, families and community organizations. Ward County Human Service Zone is seeking committed, passionate Child Protective Service Case Managers to serve our Child Welfare Services clients.

As a CPS Case Manager, you will serve across all phases of the family services program, including assignment of reports for the in person assessment of reports of child abuse and neglect. You will also be responsible to adhere with policy, best practice and planning, arranging emergency interventions and providing general program administration. This position will gather necessary facts and complete written documentation as well as connecting families to critical and supportive services.

This position maintains responsibilities of a highly complex and sensitive nature and requires a high degree of knowledge, skills and passion in child welfare. Work activities involve decision making within parameters of approved policies and procedures, thorough, accurate and timely responses as well as accurate documentation that complies with State and Federal Regulations. This position also requires coordination with local service providers, law enforcement and legal entities as well as emergency response planning. This position requires some after hours non-traditional working hours including on-call scheduling.

Frequent travel throughout Ward County is required.

To succeed in this position you should have a passion for serving others and a desire to make a positive impact. You should be highly organized, able to manage your time and prioritize effectively and have demonstrated an ability to communicate with diverse populations. You will need to have a strong understanding of program policies and laws. You will also need to be comfortable working with all types of software and database applications with a willingness to learn new technology programs and have attention to detail.

Minimum Qualifications

To be considered for this position you must have a bachelor's degree in one of the following areas: social work, psychology, sociology, counseling, human development, education, human services, child development and family science, behavioral health or criminal just PLUS one of the following:

Family Services Specialist III (SC7005)

• Two years of professional work experience as a social worker, child protective service worker or professional case manager. A Master's Degree may substitute for one year of the work experience requirement.

Family Services Specialist II (SC7004)

• One year of professional work experience as a social worker, child protective service worker or professional case manager or a Master's Degree in one of the above areas.

Family Services Specialist I (SC7004)

• No experience required.

The successful applicant must pass a standard background, motor vehicle and criminal record check.

Individuals may be required to work some non-traditional hours. Because this position requires some transportation of clients, a valid ND Driver's License is required and the employee must have their own automobile and adequate insurance.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

325 HHS Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications, credit will not be given.

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

All application material must be received on or before the closing date by 11:59 pm.

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Karen Schultz at klschultz@nd.gov or at 701.857.0701

Employing Unit: Ward County Human Service Zone

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

**DO NOT USE Combo Ad**

Working for Ward County Human Service Zone:

Ward County Human Service Zone partners with the Department of Health and Human Services and Ward County to deliver state-driven child welfare safety and program protocols and provides employees with the excellent benefits and employment packages offered by Ward County.

Ward County Human Service Zone team members are offered robust medical, dental, vision and life insurance coverage as well as an excellent retirement package through NDPERS.

Employees enjoy 10 paid holidays per year as well as earning both annual leave and sick leave days.

801 Position Vacancy Request

Working for Ward County Human Service Zone:

Ward County Human Service Zone partners with the Department of Health and Human Services and Ward County to deliver state-driven child welfare safety and program protocols and provides employees with the excellent benefits and employment packages offered by Ward County.

Ward County Human Service Zone team members are offered robust medical, dental, vision and life insurance coverage as well as an excellent retirement package through NDPERS.

Employees enjoy 10 paid holidays per year as well as earning both annual leave and sick leave days.

Equal Opportunity Employer

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.