Member Services Manager jobs in Maryland

Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Member Benefits Specialist (MBS)
  • Association Member Benefits Advisors
  • Ellicott, MD FULL_TIME
  • About Our Company
    Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefighters, and state, city, and municipal workers. Our insurance agents help some of our most selfless servants secure the retirement they deserve. We work to protect the financial well-being of retirees while preserving the quality of life for them and the people they love.

    Over 400 associations across all 50 states exclusively endorse AMBA to provide benefits to their members. Some of these associations include the Texas Retired Teachers Association, Georgia Retired Educators Association, Illinois Retired Teachers Association, North Carolina Retired Governmental Employees Association, and the California Retired Teachers Association.

    • Through our exclusive endorsements, we gain direct access to their members, and our in-house Marketing team generates thousands of qualified leads that we provide to our agents at no cost.
    • Every advisor has their own aspirations, and you can achieve them here at AMBA with our proven systems and processes.
    • A structured setting for sales professionals with support systems and coaching, technology, and training at no cost to you.

    Your Day To Day

    • Since we generate the leads (at no cost), you spend your time where your passion is — meeting with prospective clients over Zoom.
    • Use a consultative approach to sell needs-based L&H insurance products to public service employees and help them choose benefits to secure their financial future.
    • The role will make 50 calls per day to members and policyholders to engage on additional benefit opportunities and handle inbound call volume as needed.
    • Provide a best-in-class member experience when answering questions regarding existing policies or other sales & service-related inquiries.
    • This is a virtual but full-time role (most Specialists work from 8 am to 5 pm EST).
    • We are seeking a licensed Life & Health Agent in the Eastern Time Zone to facilitate relationships with our clients in North Carolina and Florida. This role may require travel (less than 10%) during the year to attend chapter meetings of our Associations in those respective states.
    • All technology needed for the role will be provided to you.

    We Encourage You To Apply If You Have

    • Life and Health Insurance (any resident state, we will pay for any non-res states you will need)
    • Must live in Eastern Time Zone, but this is a remote/virtual role
    • An expert in Long Term Care solutions (5 years) to serve as a team SME
    • Strong phone presence and experience with making high-volume calls per day
    • Experience working with Salesforce.com or similar CRM
    • Enthusiasm for learning and ability to learn through virtual and in-person formats
    • Able to navigate efficiently within a variety of technology platforms
    • Motivated, results-driven, optimistic team builders with exceptional interpersonal skills
    • A commitment to excellence in all that you do.

    Perks & Comp

    • Compensation is via hourly pay and monthly bonuses. Target total compensation, upon meeting minimum requirements, is $50,000-$60,000 in the first year for average producing reps.
    • Medical benefits, dental, vision, life insurance, and long-term disability
    • 401K
    • PTO and employee holidays
    • Rapidly growing company with room for advancement. We promote from within.

    Other Details of the Job

    Hourly Rate: $14

    Schedule:

    8 hour shifts
    Monday to Friday

    #LI-JR1
  • 1 Month Ago

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Project Manager, Oncology R&D
  • 10000468 - Project Manager
  • Gaithersburg, MD FULL_TIME
  • Project Manager, Oncology R&DLocation: Gaithersburg, MarylandAt AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to ...
  • 13 Days Ago

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US Oncology Senior Manager, Pharma Strategy Insights
  • 10000156 - Insight Manager
  • Gaithersburg, MD FULL_TIME
  • At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work...
  • 1 Month Ago

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Environmental Services Department Manager
  • Healthcare Services Group, Inc.
  • SILVER SPRING, MD OTHER
  • Additional Information #Nowhiring $40,000 - $45,000 salary Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional servic...
  • 13 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • ROCKVILLE, MD OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 13 Days Ago

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Environmental Services - Manager in Training
  • Healthcare Services Group, Inc.
  • CATONSVILLE, MD OTHER
  • Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have...
  • 13 Days Ago

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Member Services Manager
  • Houston Apartment Association
  • Houston, TX
  • Job Title: Membership Manager Reports to: Vice President of Membership and Marketing Job Description: This person is res...
  • 4/20/2024 12:00:00 AM

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Membership Manager
  • Matchmakers In The City
  • Los Angeles, CA
  • Job Description Job Description Matchmakers In The City Hiring LA-based Membership Manager Matchmakers In The City is hi...
  • 4/20/2024 12:00:00 AM

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Member Service Manager
  • Nusenda
  • Albuquerque, NM
  • ** Member Service Manager** **Job Category****:** Nusenda **Requisition Number****:** MEMBE003414 Showing 1 location **J...
  • 4/19/2024 12:00:00 AM

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Membership Manager
  • Interior Design Society
  • High Point, NC
  • Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
  • 4/19/2024 12:00:00 AM

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Membership Manager
  • San Vicente Clubs
  • Santa Monica, CA
  • San Vicente Clubs Overview: San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hol...
  • 4/17/2024 12:00:00 AM

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Membership Manager
  • Chicago Association of REALTORS®
  • Chicago, IL
  • Summary: Under the direction of the Vice President of Membership & Professional Standards (VP) and in accordance with th...
  • 4/17/2024 12:00:00 AM

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Membership Manager
  • Association of Washington Business
  • Olympia, WA
  • POSITION TITLE: Membership Manager IMMEDIATE SUPERVISOR: Membership Director PURPOSE & AREAS OF RESPONSIBILITY: The Memb...
  • 4/17/2024 12:00:00 AM

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Member Services Manager
  • Sebonack Golf Club
  • Southampton, NY
  • Job Description Job Description We are seeking a Member Services Manager to join our team! You will be responsible for h...
  • 4/16/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$88,927 to $118,632

Member Services Manager in Springfield, IL
TMPA offers all members and their spouses a free will.
January 17, 2020
Member Services Manager in Modesto, CA
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager.  If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
January 25, 2020
Member Services Manager in Green Bay, WI
Nassau Financial Federal Credit Union is pleased to announce that Stuart Hochman has joined the Credit Union as our new Member Services Manager.
December 19, 2019