Member Services Manager jobs in Massachusetts
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
Member Services Manager
- Victory Programs, Inc.
-
Boston, MA
FULL_TIME
-
The Member Services Manager supports site operations of the Victory Connector, a harm reduction respite center for women and transgender individuals who use drugs. This includes maintenance of program supply inventory, maintenance of site protocol, milieu support and oversight, and staff supervision. The Member Services Manager reports to the Assistant Program Director for support and supervision.Essential Functions:
- Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy Care at all times including maintaining professional ethics, boundaries and client confidentiality and working from a strength based perspective using evidence base practices (MI, CBT, Harm Reduction etc.)
- Maintain compliance of protocols established by Victory Programs and local regulatory authorities, including but not limited to HIV/STI testing, street outreach, Naloxone distribution.
- Provide training and administrative supervision for assigned direct-care staff.
- Assess and respond to incidents utilizing established de-escalation protocol and/or supplemental appropriate emergency response procedures. Provide technical assistance on de-escalation techniques where needed.
- Support program leadership team in the maintenance and enforcement of Connector Membership Guidelines, including member suspensions and programmatic restrictions.
- Manage monthly program supply inventory and ordering in coordination with the program leadership.
- Serve as point person for coordination of repair or service needs in coordination with program leadership team and Facilities department.
- Educate direct-care staff on topics related to substance use practice, harm reduction, current trends in street drugs, and survival practices for people experiencing houselessness.
- Provide syringe services, naloxone, and harm reduction supplies for individuals at risk for overdose of infectious disease transmission.
- Oversee client registration process.
- Manage protocol and oversight of harm reduction and hygiene and supply distribution, including service window.
- Oversee the onsite coordination of volunteers and volunteer events.
- Uphold agency protocols for data collection and record management.
- Attend weekly supervision, monthly staff meetings, and periodic professional development trainings and workshops as requested by supervisor.
- Adhere to the Victory Programs Confidentiality Policies and Procedures at all times and in the course of all interactions.
Non- Essential Functions:- Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
- Perform any other duty or task that may be requested from time to time by your supervisor or their designee.
Required Qualifications:Lived experience related to the scope of work is highly valued and can be considered in place of educational or experience requirements on a circumstantial basis. LGBTQIA identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.- Previous experience working in human services and/or a drop-in setting.
- Two years of supervisory/management experience.
- Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, STIs, and sex work as well as health-related social issues faced by persons who use drugs.
- Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status.
- Excellent verbal communication skills including an ability to have open and affirming conversations about sex and substance use risk.
- Ability to work in an environment that involves potentially hazardous materials (blood borne pathogens, discarded syringes, etc.) and situations that require safety precautions and/or the use of protective equipment.
- Demonstrated competence in service coordination and networking with other human service and health care providers.
- Strong computer skills, including experience with Microsoft Outlook, Excel and the internet.
- Complete TB assessment (may be obtained upon hire)
- CPR certification (may be obtained upon hire)
- Three professional references, at least two from a supervisor.
Preferred Qualifications:- Previous experience in nonviolent crisis intervention, de-escalation, and milieu management.
- Bilingual capacity preferred.
Position type: Full time (40 hours, Monday – Friday 8:30am-4:30pm) ExemptRate: $59,920 annuallyVictory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.Victory Programs has helped individuals and families in crisis for 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 200 staff across 19 programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.The Prevention Division works to improve health outcomes, reduce mortality and enhance overall quality of life for individuals impacted by substance use and infectious disease by seamlessly connecting clients to resources and knowledge through navigation, outreach and education.Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurances, 19 days of earned time in your first year, sick time, personal days, tuition remission, and a retirement savings opportunity. - 1 Month Ago
Member Services Operations Manager
- LV Staffing Associates Inc
-
Boston, MA
FULL_TIME
- Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Our client located in South Bost...
- 22 Days Ago
Member Benefits Specialist (MBS)
- Association Member Benefits Advisors
-
Brockton, MA
FULL_TIME
- About Our Company Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefigh...
- 1 Month Ago
Member Services
- Planet Fitness
-
Boston, MA
FULL_TIME
- Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. Th...
- 25 Days Ago
Diversity Equity Inclusion Data Analyst R29504
- Team Member Engagement - Baystate Health
-
Holyoke, MA
FULL_TIME
- Req#: R29504 Category(s): Human Resources, Team Member Engagement Full Time / Part Time: Full-Time Shift: First Summary: Under the direction of the SR. Director of Diversity, Equity, and Inclusion (OD...
- Just Posted
Cardiac Sonographer
- Beverly Hospital, A member of Lahey Health
-
Beverly, MA
FULL_TIME
- Under the direction of the Lead Cardiac Sonographer and Clinical Manager, the Cardiac Sonographer ensures that testing procedures are performed according to clinic and department policy and standards....
- 19 Days Ago
Member Services Manager jobs at Popular Companies
Member Service Manager
- Nusenda
-
Albuquerque, NM
- ** Member Service Manager** **Job Category****:** Nusenda **Requisition Number****:** MEMBE003414 Showing 1 location **J...
- 4/19/2024 12:00:00 AM
Membership Manager
- Interior Design Society
-
High Point, NC
- Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
- 4/19/2024 12:00:00 AM
Membership Manager
- California Assisted Living Association
-
Sacramento, CA
- About CALA The California Assisted Living Association (CALA) is the only association solely representing the states Resi...
- 4/18/2024 12:00:00 AM
Membership Manager
- Association of Washington Business
-
Olympia, WA
- POSITION TITLE: Membership Manager IMMEDIATE SUPERVISOR: Membership Director PURPOSE & AREAS OF RESPONSIBILITY: The Memb...
- 4/17/2024 12:00:00 AM
Membership Manager
- San Vicente Clubs
-
Santa Monica, CA
- San Vicente Clubs Overview: San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hol...
- 4/17/2024 12:00:00 AM
Membership Manager
- Chicago Association of REALTORS®
-
Chicago, IL
- Summary: Under the direction of the Vice President of Membership & Professional Standards (VP) and in accordance with th...
- 4/17/2024 12:00:00 AM
Member Services Manager
- Sebonack Golf Club
-
Southampton, NY
- Job Description Job Description We are seeking a Member Services Manager to join our team! You will be responsible for h...
- 4/16/2024 12:00:00 AM
Membership Manager
- Interior Design Society
-
High Point, NC
- Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
- 4/16/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$93,843 to $125,191
Most Popular Cities in Massachusetts for Member Services Manager Jobs
What does a Member Services Manager do?
Member Services Manager in Springfield, IL
TMPA offers all members and their spouses a free will.
January 17, 2020
Member Services Manager in Modesto, CA
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
January 25, 2020
Member Services Manager in Green Bay, WI
Nassau Financial Federal Credit Union is pleased to announce that Stuart Hochman has joined the Credit Union as our new Member Services Manager.
December 19, 2019