Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Are you a people person who loves a great mission and looking for a fulfilling job where you can build your
leadership, communication, problem-solving and teamwork skills? Join our team today as a Member
Services Associate and be a POSITIVE CHANGE MAKER in your community!
The Y is the leading nonprofit organization committed to strengthening community by connecting all
people to their potential, purpose and each other. Every day, our team members - of all ages,
backgrounds and life experiences – work together to empower young people, improve individuals’ health
and well-being, and inspire action in and across communities.
Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape
our culture. The Y is a diverse community where your colleagues quickly become your friends.
Responsibilities:
Create welcoming environment and build genuine relationships
Answer phones, complete program registrations, membership sales and proficiently perform all
membership functions in the membership software system.
Using good listening skills, deliver member-focused tours to potential new members and provide excellent
service to active members.
Strong organizational, computer, communication and interpersonal skills desired.
The ability and willingness to learn, multi-task with good problem solving skills, along with excellent
customer service/sales skills are essential.
Position Requirement: High school diploma or equivalent, preferred minimum Age 21
Status: Part-Time, Non-Exempt
Salary: $11/hour
Why should I apply?
Free membership and Program Discounts
Opportunity to participate in the Y retirement fund
Employee Assistance Program
Flexible Schedule
Career Advancement Opportunities
Chance to develop new skills and gain valuable experience
Fun, positive and caring work environment
Equal Opportunity Employer
Benefits: Community-wide Membership