Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
The American Association of Veterinary State Boards is a not-for-profit membership organization comprised of 63 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to supporting and advancing the regulatory process for veterinary medicine and being the source for comprehensive information and services to advance and strengthen veterinary regulation.
The AAVSB has a collaborative culture. Team members are free to be creative and experiment because we trust their proven expertise. As life-long learners, we are comfortable with change and are catalysts for it. We are team-oriented and focused on organizational objectives and outcomes.
The AAVSB is in search of a Full-Time Member Services Manager. This management position is responsible for planning and executing member services strategies and activities to engage members and increase participation in the AAVSB’s program and services. The qualified candidate should possess strong association membership strategy acumen, exceptional interpersonal skills, good judgement, strong budgeting and project management skills, a desire for constant self-improvement, and a genuine interest in developing team members.
Day-to-day activities include:
High-profile projects include:
WITHIN 1 MONTH, YOU WILL:
WITHIN 3 MONTHS, YOU WILL:
WITHIN 6 MONTHS, YOU WILL:
WITHIN 12 MONTHS, YOU WILL:
Education and Experience:
Required: Five years of demonstrable professional experience in association membership activities, including project, program, and people management. Experience may be substituted by relevant education or certifications.
Preferred: Accredited Bachelor’s degree and a minimum of three years of demonstrable professional experience in association membership activities, including project, program, and people management. Certified Association Executive (CAE) certification. Project Management Professional (PMP) or Certified Meeting Professional (CMP) certification.
Details: This is a full-time and exempt position. Work is performed under the direction of the Senior Director of Membership and Marketing.
Salary range: $62,000 - $67,000
Occasional travel and weekend work might be necessary to fulfill the position’s responsibilities.
The AAVSB is headquartered in Overland Park, Kansas. This position may be virtual/remote with the understanding that there will be required company-paid travel to Overland Park, Kansas throughout the year.
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.