Member Services Manager jobs in Hawaii

DEPARTMENT: Administration

REPORTS TO: Member Services Director

JOB TYPE: Non-Exempt/ Hourly

BASIC FUNCTION: Our Concierge is the face of our Club which offers exceptional member and guest experiences by providing gracious and sincere customer service while embracing Aloha in all front-office-related areas.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet members and guests with a positive, helpful attitude while providing excellent customer service.
• Answer the telephone; transfer calls to proper extensions; take messages for members and staff.
• Manage Member Dining and Club Event reservations and reply with confirmations in a timely manner.
• Assist the Membership Director with administrative duties and any other tasks needed, i.e., issue car decals, file membership applications, update Member information, etc.
• Assist the Director of Communications with marketing and any other tasks needed, i.e., online calendar, etc.
• Assist with a variety of administrative tasks including copying, creating documents, and other front desk-related duties as directed by each department head.
• Keep abreast of changes and remain knowledgeable of all club information and activities.
• Manage department schedules and other Club information and provide them to members and guests upon request.
• Fulfill Members’ requests,i.e., place phone calls, call for Uber or Taxi, and communicate requests where needed.
• Run on-site- or off-site errands when needed.
• Maintain organization and cleanliness of the reception area and manage supply inventories.
• Report trespassers, enforce dress code, and issue parking violations.
• Sort and distribute incoming mail and packages.
• Manage Lost and Found programs and procedures.
• Assist with any additional projects as assigned.

CANDIDATE QUALIFICATIONS:

• Must be a team player with a great attitude.
• Must be fluent in English, reading and writing.
• Proficient in Word, Publisher, Excel, Microsoft Office, and other applications.
• Strong interpersonal and communication skills including both verbal and written.
• Excellent organizational skills, with attention to detail.
• Ability to work well under pressure and coordinate multiple tasks at any given time.
• Display first-class customer service in person, through e-mail, and over the phone.
• Ability to stand for long periods of time.
• Must be able to reach, bend, stoop, stand, and lift 40 pounds.

HOURS / DAYS OF EMPLOYMENT / COMPENSATION:

• Weekends and holidays.
• Compensation depending on availability and experience.

EDUCATIONAL REQUIREMENTS:

• High school diploma or equivalent.
• Prior experience preferred, but not necessary. Willing to train the right applicant with the right drive and the right attitude.

• Holidays
• Weekend availability