Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Are you a self-motivated individual with strong people skills and a desire to work with local businesses who are dedicated to meeting the needs of their communities? Member Business Financial Services LLC (MBFS) is looking for experienced commercial lenders in the greater Atlanta area.
The primary responsibility of this position is to work with prospective customers producing a variety of commercial loans as well as generating a portfolio of business and corresponding relationships, while seeking new accounts through marketing to real estate investors, correspondent lending channels, centers of influence, and other traditional lending channels and referrals. This is one of the fastest growing segments of the credit union industry with a lot of room for growth.
MBFS is a company that works with 90 credit unions to provide commercial lending services to credit unions across the country from sales, consulting, underwriting, closing and servicing.
Working in conjunction with multiple credit unions in the greater Atlanta area, this position will conduct in-person and remote relationship meetings with prospective clients where opportunities are identified for commercial loan and/or deposit products. This role has day to day responsibility for the delivery of superior customer service, operational integrity and adherence to credit union policy as well as all state and federal regulations. Must be a customer-oriented individual with excellent verbal and written communication skills.
Responsibilities Include:
Requirements:
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.
EOE M/F/D/V