Member Services Manager jobs in District of Columbia
Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Member Services Manager jobs
Housekeeping Manager
- Housekeeping Manager
-
Washington, DC
FULL_TIME
-
Rosewood Washington DCHousekeeping ManagerCompetitive Benefits:Medical, Dental, Vision BenefitsCompetitive SalaryCellphone stipend of $40/month401k Plan and up to 3% match after 1 yearPaid Time Off (Vacation, Holidays, Sick and more)Complimentary Room Nights- up to 12 after 3 monthsRestaurant Discount- 50% off F&B after 3 monthsComplimentary Meal during your shiftLife Insurance and AD&DComplimentary Short-Term and Long-Term DisabilityPre-tax commuter benefitsTuition Reimbursement up to $500 per yearA clear career pathway - career advancement opportunitiesRelationship Hospitality.It’s in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It’s a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling.Housekeeping Manager:To assist the Director of Housekeeping to manage the Housekeeping staff to ensure guest rooms and public areas are cleaned to Rosewood standards.Responsibilities:Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Ensure that cleanliness standards are maintained at a superior level on a daily basis.Complete morning and evening reports and assists with assignment of room attendants and house attendants.Trains new Housekeeping Supervisors and assists with the training of room attendants, house attendants and other housekeeping support staff.Inspect all public areas daily and guest rooms to ensure quality of standards and work.Work closely with Supervisors and house attendants to ensure par of linen and amenities are in linen storerooms for proper operation.Personally inspect VIP and Special Attention Guest rooms to ensure the rooms meets hotel standardsFocus on Leading Quality Assurance training and Forbes standards during training and lineups.Investigates concerns regarding housekeeping service and equipment, and takes corrective action.Assist in all physical inventory of linens and supplies.Assist the Director of Housekeeping with making the weekly department schedule.Attend staff meetings with other department heads to discuss guest arrivals, guest experience and guest complaints. Make recommendations to improve service and ensure more efficient housekeeping operations.All other duties as required.The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates.Qualifications:Experience: Minimum two years’ experience in a supervisory position with a housekeeping department for a luxury or ultra-luxury hotel.Education: High school diploma.Schedule: Ability to work morning, evening, weekday and weekend shifts. Holidays as needed.General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills: Ability to read and interpret business records and statistical reports; basic mathematical skills; ability to analyze the interpret established policies; ability to understand the government regulations covering business operation; ability to make business decisions based on productions reports and similar facts as well as on your own experience and personal opinions; ability to see differences in widths and lengths of lines such as those on graphs; ability to deal with the general public, customers, employees, union and government officials with tact and courtesy; ability to plan and organize the work of others; ability to change activity frequently and cope with interruptions; ability to speak and write clearly; ability to accept full responsibility for managing an activity.Language: Required to speak, read and write English, with fluency in other languages preferred.Spanish is also preferred but not required.Physical Requirements: Must be able to exert physical effort in transporting up to 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.Salary Range:$64,000 - $68,000 AnnuallyThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.*Rosewood Washington DC requires all employees to be fully vaccinated against COVID-19, and applicants are required to submit proof of vaccination prior to starting employment. In accordance with the law, Rosewood Washington DC will accommodate employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, and applicants should contact the Director of Talent and Culture if they have questions about this requirement or wish to request an accommodation.
- 1 Day Ago
Guest Services Manager
- Evolution Parking & Guest Services
-
Washington, DC
FULL_TIME
- Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest servic...
- 4 Days Ago
Infrastructure Services Project Manager
- VISTA Technology Services
-
Washington, DC
FULL_TIME
- VISTA Technology Services, Inc. (VISTA) is currently seeking an Infrastructure Services Project Manager to support our NAVSEA customer at the Washington Navy Yard in Washington, DC. This is a hybrid p...
- 15 Days Ago
Project Manager (Construction Services)
- Parsons Government Services Inc.
-
Washington, DC
FULL_TIME
- In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career worki...
- 1 Month Ago
Home Services Manager (Washington, DC)
- Hassle Free Home Services
-
Washington, DC
FULL_TIME
- About Hassle Free Home Services We started Hassle Free Home Services because homeownership was way more than we bargained for. Lots of maintenance, small upgrades, and a never ending to-do list. Since...
- 1 Month Ago
Member Services Assistant
- Mortgage Bankers Association
-
Washington, DC
FULL_TIME
- As the leading advocate for the real estate finance industry, MBA is committed to providing our members with unmatched value and unparalleled benefits. In doing so, we recognize that our most valuable...
- 22 Days Ago
Member Services Manager jobs at Popular Companies
Member Services Manager
- Landing
-
St Petersburg, FL
- About the Role: We are hiring a Member Services Manager to join us at Landing! In this role, you will join our Field Ope...
- 4/26/2024 12:00:00 AM
Member Services Manager
- Sebonack Golf Club
-
Southampton, NY
- Job Description Job Description We are seeking a Member Services Manager to join our team! You will be responsible for h...
- 4/26/2024 12:00:00 AM
Membership Manager
- Interior Design Society
-
High Point, NC
- Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
- 4/26/2024 12:00:00 AM
Membership Manager
- San Vicente Clubs
-
Santa Monica, CA
- San Vicente Clubs Overview: San Vicente Bungalows (SVB) is a prestigious private members-only club located in West Holly...
- 4/26/2024 12:00:00 AM
Membership Manager
- Matchmakers In The City
-
Los Angeles, CA
- Job Description Job Description Matchmakers In The City Hiring LA-based Membership Manager Matchmakers In The City is hi...
- 4/25/2024 12:00:00 AM
Member Service Manager
- Nusenda
-
Albuquerque, NM
- ** Member Service Manager** **Job Category****:** Nusenda **Requisition Number****:** MEMBE003414 Showing 1 location **J...
- 4/24/2024 12:00:00 AM
CLUB Membership Manager
- BPS Direct, LLC
-
Little Rock, AR
- This Retail Manager position for our Bass Pro Shops and Cabelas CLUB program is a unique position in our retail location...
- 4/24/2024 12:00:00 AM
Membership Manager
- San Vicente Clubs
-
Santa Monica, CA
- San Vicente Clubs Overview: San Vicente Bungalows (“SVB”) is a prestigious private members-only club located in West Hol...
- 4/22/2024 12:00:00 AM
About District of Columbia
Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west.
The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Manager jobs
$95,999 to $128,067
Most Popular Cities in District of Columbia for Member Services Manager Jobs
What does a Member Services Manager do?
Member Services Manager in Springfield, IL
TMPA offers all members and their spouses a free will.
January 17, 2020
Member Services Manager in Modesto, CA
If you have a problem with your service or care you are receiving, we strongly encourage you to work with your primary care provider or the department manager. If you are unable to resolve the matter with the department manager, we are available to assist you in resolution.
January 25, 2020
Member Services Manager in Green Bay, WI
Nassau Financial Federal Credit Union is pleased to announce that Stuart Hochman has joined the Credit Union as our new Member Services Manager.
December 19, 2019