Member Services Manager is responsible for daily activities in the member services function for a health plan or health maintenance organization (HMO). Collects data on member inquiries and service requests and conducts analysis to identify trends and recommend solutions. Being a Member Services Manager ensures service representatives follow established policies for addressing member inquiries and meet service quality goals. Manages the recruitment, hiring, training, scheduling, and performance management of staff. Additionally, Member Services Manager requires a bachelor's degree. Typically reports to a head of unit/department. The Member Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Member Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Department: Guest and Member Services
Supervisor: Manager of Guest and Member Services
Supervises: Guest and Member Service Leads & Ambassadors
FLSA Status: Full-Time, Regular, Non-Exempt
Starting Pay Rate: $27.92/hour
Application Submission Deadline: 4/15/2024
General Statement:
The Guest and Member Services Assistant Manager assists in managing the daily operations of Guest and Member Service venues including Admissions, School Group Entrance, Directional Staff, Turnstiles, Stroller/Wheelchair Rentals, Membership Booth, Reception, and Call Center support, as well as Zoo retail venues including ScooterPals, Carousel, Camel Rides, Safari Cruiser Station, Stingray Bay, Giraffe Encounter and Seasonal venues. Additionally, this position is responsible for ensuring exceptional standards of guest service, hiring/orientation/training, and assists with management, scheduling, motivation, and evaluation of staff.
Essential Duties:
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments.)