Member Services Director jobs in Utah

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Assistant Director: Prevention Services
  • Weber Human Services
  • Ogden, UT FULL_TIME
  • Job Description:
    • Develop an effective county wide prevention system of collaboration
      • Supervise WHS Prevention Coordinator and program staff, including class facilitators. Being a resource to other Weber County Coalitions. Utilize classes to increase awareness of risk and protective factors across multiple systems of care.
      • Supervise Regional Director from the State who is housed at WHS.
      • Build relationships with countywide agencies (Weber and Morgan), businesses, hospitals (community benefit), elected officials, etc.
      • Promote an efficient prevention system
      • Establish annual Weber County Prevention Conference
      • Direct stakeholders on an effective prevention structure with adherence to CTC model
      • Coordinate effective collaboration
      • Ensure coalitions and prevention work is visible to leaders across the LSAA
        • Examples include Health Department Director/board of health, WHS director/board, County Commissioners, State representatives and senators, School Boards, etc.
    • Drive support from countywide agencies, businesses, elected officials of local coalitions.
      • Financial support
      • Membership support
      • Collaboration
    • Work closely with the COE on connecting non-traditional avenues with prevention services and vice versa
      • Leverage IGP resources for prevention.
    • Work closely with WHS Prevention Coordinator, Regional Prevention Director, and other CTC coordinators supervisors to provide workforce development. Strengthen CTC memberships by recruiting community and government leaders to become involved
    • Develop funding support for WHS prevention system/local coalitions
      • Support and promote increasing prevention funding within WHS current budget
      • Find and write grant opportunities for WHS Prevention/local coalitions
      • Work with state legislators on funding prevention
      • Work with county leaders on funding opportunities for prevention
      • Develop contacts, nurture relationships and find champions to strengthen coalition memberships. Linking them to orientation and to coalition coordinators
      • Coordinate (possible) pay for success model in WHS area
    • Drive effective SUD policy change
      • Develop relationships with local and state policy makers
      • Become familiar with LSAA area policies related to substance misuse/prevention
      • Advocate for positive prevention policies both within the LSAA and at the state level
      • Coordinate SUD prevention efforts with prevention coordinator

    Required Experience:


    Bachelor’s degree in Health Promotion, Public Health, or other related field

    10 years’ supervisory experience working in SUD prevention preferred but may be a combination of supervisory and direct service.

    Experience working with the state’s SUD prevention system

    SAPST trained

    Strong communication skills, both written and verbal

    Public speaking and presentation skill

    Experience working with CTC coalitions

    Experience working with elected/high ranking officials
    From: Weber Human Services

    Benefits:

    Weber Human Services

    Benefit Package Overview

    July 1, 2021 – June 30, 2022

    • Your Benefit Package can include 40-100% of wage depending on what options are chosen.

    Eligibility:

    You are eligible to enroll for benefits if you are a full-time employee working 30 or more hours per week. (Rates are on a sliding scale for employees that work under 40 hours a week).

    HEALTH INSURANCE

    PEHP (Effective on the first day following the month that the employee is hired)

    Coverage is offered to the employee, spouse and children under age 26. Advantage Star includes IHC Network; Summit Star includes Ogden Regional Network. (Rates are deducted twice monthly through payroll deduction.)

    High Deductible STAR 1HSA Contribution

    Single Coverage: $47.67 (WHS pays $540.30 monthly toward your premium)

    2 Party Coverage: $124.39 (WHS pays $1060.64 monthly toward your premium)

    Family Coverage: $186.88 (WHS pays $1406.04 monthly toward your premium

    Single Coverage: $32.67 contributed to your account twice a month

    2 Party Coverage: $74.25 contributed to your account twice a month

    Family Coverage: $89.29 contributed to your account twice a month


    Below represents using an in-network provider:

    Preventive Services are covered at 100%

    Fiscal year deductibles: $1,500 Single; $3,000 2 Party; $3/000 Family

    Employee pays all deductibles. Once the deductible is satisfied, employee pays 20% up to $3000 for single, and $6000 for double or family.

    High Deductible STAR 2HSA Contribution

    Single Coverage: $41.87 (WHS pays $474.48 monthly toward your premium)

    2 Party Coverage: $109.24 (WHS pays $931.40 monthly toward your premium)

    Family Coverage: $164.11 (WHS pays $1234.72 monthly toward your premium

    Single Coverage: $68.58 contributed to your account twice a month

    2 Party Coverage: $138.88 contributed to your account twice a month

    Family Coverage: $174.96 contributed to your account twice a month


    Below represents using an in-network provider:

    Preventive Services are covered at 100%

    Fiscal year deductibles: $3,000 Single; $6,000 2 Party; $6/000 Family

    Employee pays all deductibles. Once the deductible is satisfied, employee pays 20% up to $6000 for single, and $12,000 for double or family.

    Traditional Plan - Advantage Star includes IHC Network; Summit Star includes Ogden Regional Network. (Rates are deducted twice monthly through payroll deduction.)

    Single Coverage $69.64 (WHS pays $557.08 monthly toward your premium)

    2 Party Coverage $157.79 (WHS pays $1118.92 monthly toward your premium)

    Family Coverage $233.98 (WHS pays $1481.84 monthly toward your premium)

    Below represents using an in-network provider:

    Preventive Services are covered at 100%

    Fiscal year deductibles: $1000 Single; $2,000 Double; $2,000 Family

    Primary Care Provider - $25 (deductible waived)

    Specialist Provider - $35 (deductible waived)

    Urgent Care - $40 (deductible waived)

    Emergency Room - $100 (deductible waived)

    Impatient Services: Medical, Surgical, Hospice and Emergency Admissions – 20% after deductible

    Prescriptions: 20% for Tier A; 30% for Tier B

    Autism Spectrum Disorder Benefit

    Covers children ages 2-9 years of age, up to 600 hours per year of behavioral health treatment. Requires mental health services preauthorization through PEHP.

    Ability to Waive Coverage upon proof of other medical coverage

    Employees hired to work 40 hours per week may waive medical coverage and in lieu choose:

    $257.11 deposited per biweekly pay period into their 401(k) or 457 plan;

    OR

    $128.56 paid per biweekly pay period as taxable income. The amounts paid are on a sliding scale for those working less than 40 hours per week. (Proof of other medical insurance coverage must be provided to choose these options.)

    DENTAL INSURANCE

    PEHP (Effective on the first day following the month that the employee is hired)

    Coverage is offered to the employee, spouse and children under age of 26.

    Employee may waive medical coverage and carry dental coverage only. No compensation shall be made for waiving dental coverage. Rates are semi-monthly through payroll deduction:

    Single Coverage: $3.91

    2 Party Coverage: $6.77

    Family Coverage: $11.33

    Below represents using an in-network provider:

    Preventive: Cleanings, routine exams, x-rays, topical fluoride (2 per fiscal year) – 100%

    Basic; Fillings, extractions, oral surgery, endodontics – 80%

    Major: Crowns, bridges, dentures and periodontics – 50%

    Orthodontics – Children and Adults – 50% of eligible fees to plan maximum ($1,500 maximum lifetime benefit per member

    Deductible – Applies to basic and major services – $25 per individual and $75 family maximum

    VISION INSURANCE

    EyeMed (Effective on the first day following the month that the employee is hired)

    Rates are semi-monthly through payroll deduction

    Single Coverage: $2.63

    2 Party Coverage $5.14

    Family Coverage: $6.81

    Below represents using an in-network provider:

    No examination benefit

    Lenses – Standard plastic; $10 co-pay

    Frames – Allowance based on retail pricing - $120 allowance

    Contacts – Benefits is in lieu of lens and frame benefit - $120 allowance (additional contact purchases are at retail prices)

    Frequency – Every 12 months

    LASIK – 15% off retail price or 5% of promotional price

    LIFE INSURANCE

    Basic Life Insurance – Hartford: (Effective on the first day following the month that the employee is hired)

    Weber Human Services provides $25,000 basic life insurance through Hartford Life Insurance at no cost to the employee.

    Supplemental Term Life Insurance - Hartford: (Effective upon approval from Hartford Life Insurance)

    An employee may purchase supplemental term life insurance for themselves, their spouse and children at various costs based on age and the amount of insurance desired through payroll deduction.

    SHORT TERM DISABILITY

    Optional plan for employees. Premium is based on pay, and can help protect your paycheck up to 60% for back injury, pregnancy, or serious illness that can lead to months without a regular paycheck.

    SUPPLEMENTAL ALLSTATE

    Allstate Supplemental Insurance: (Effective upon approval from Allstate)

    A supplemental insurance plan offered through payroll deduction. Plans offered are Critical Illness and Accident.

    FLEX SPENDING ACCOUNT

    Cafeteria Plan – National Benefits Services Reimbursement Account: (Effective on the first day following the month that the employee is hired)

    The health care reimbursement allows the employee to set aside up to $2,750 in pretax dollars to pay eligible out of pocket medical, dental, vision, prescriptions and non-prescription expenses through payroll deduction.

    The dependent care reimbursement allows you to set aside up to $5,000 in pretax dollars to pay for eligible dependent care expenses through payroll deduction.

    EMPLOYEE ASSISTANCE PROGRAM

    Guidance Resources Program – SUPPORTLINC

    Guidance Resources is a no-cost, company sponsored benefit that is available to you and your dependents to provide confidential support, resources and information to get through life’s challenges. Confidential counseling on personal issues; legal information; resources and consultation; financial information; resources and tools; online information, tools and services.

    PAID LEAVE

    Paid Leave – Holiday, Sick, Vacation: (Effective the first pay period after hire date)

    Holidays – 11 per calendar year

    Sick – 4 hours earned per biweekly pay period. 104 hours per calendar year

    Vacation:

    0 through 5 years: 4 hours earned per biweekly pay period = 104 hours per calendar year.

    6 years through 10 years: 5 hours earned per biweekly pay period = 130 hours per calendar year.

    11 years through 15 years: 6 hours earned per biweekly pay period = 156 hours per calendar year.

    16 years plus: 6.5 hours earned per biweekly pay period = 169 hours per calendar year.

    UTAH RETIREMENT

    Utah Retirement Systems: (Effective on date of hire)

    Tier 1 – Employees hired before July 1, 2011, or newly hired employees who are transferring from another agency under Utah Retirement Systems. You must be employed at least 4 years with Weber Human Services, or a combination of Weber Human Services and another state agency, in order to be vested to receive your pension plan at retirement age. Weber Human Services contributes 18.47% per biweekly pay period towards URS pension plan.

    Tier 2 – Employees hired after July 1, 2011. Weber Human Services contributes an amount equal to 10% of your salary between both plans: pension and 401(k). Pension contributions are based on the yearly pension contribution rate. Pension and employer contributions to your 401(k) are vested after four years.

    The following applies to both Tier 1 and Tier 2 retirement systems:

    An employee may also contribute through payroll deduction to a 401(k), 457, Roth or Traditional IRA.

    Weber Human Services will also match up to 1% of employee contribution towards 401(k)

    Upon termination, all money vested into your 401(k) becomes property of the employee

  • Just Posted

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Director of Clinical Services
  • Universal Health Services, Inc.
  • Salt Lake, UT FULL_TIME
  • Responsibilities Salt Lake Behavioral Health is seeking a passionate and talented Director of Clinical Services for our facility. We understand that not all wounds are visible. Depression, anxiety, tr...
  • 10 Days Ago

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Member Services
  • Red Ledges Golf Club
  • Heber, UT FULL_TIME
  • Essential Functions & Accountabilities Responsible for properly checking in all Members and their Guests. Greet each customer with a smile and a friendly greeting Book court times, training appointmen...
  • 19 Days Ago

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Member Services
  • Troon
  • Heber, UT PART_TIME
  • Essential Functions & Accountabilities Responsible for properly checking in all Members and their Guests. Greet each customer with a smile and a friendly greeting Book court times, training appointmen...
  • 8 Days Ago

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Commercial Director
  • Savage Services
  • Midvale, UT FULL_TIME
  • Our company was founded on processing and transporting materials for our Customers. We understand and respect our Team Members as the lifeblood of what we do. Team Members are encouraged to find a bet...
  • 3 Days Ago

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Director of Client Services
  • Cyberbacker
  • Ogden, UT FULL_TIME
  • As the Director of Client Services, you will play an important role in our organization by leading and managing our Client Relationship Consultants. You will collaborate closely with our CEO to enhanc...
  • 19 Days Ago

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Director
  • ProKatchers LLC
  • Los Angeles, CA
  • Job Title: Director of Information Services Location: Los Angeles, CA (Hybrid) Duration: Full Time Job Description: Prov...
  • 3/27/2024 12:00:00 AM

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Director
  • NY Kids Club
  • New York, NY
  • Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
  • 3/27/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

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DIRECTOR
  • The Muscogee Nation
  • Okmulgee, OK
  • MUSCOGEE (CREEK) NATION Seeking a DIRECTOR Description: The Director of Community Research and Development acts as a con...
  • 3/25/2024 12:00:00 AM

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Director
  • LEADERS OF TOMORROW LEARNING ACADEMY
  • Austell, GA
  • Job Description Job Description Oversee day to day operation of the Program Site. Facilitate administrative responsibili...
  • 3/25/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/24/2024 12:00:00 AM

Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau. Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$125,179 to $171,621

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019