Member Services Director jobs in Texas

Member Services Director

Job Location – Pecos, TX (Reeves County Recreation Center – “The Rec”)

Reports to – Executive Director

Overview:

Our mission – “To provide the most comprehensive health, wellness, and recreational sports services to help our members and guests achieve their best potential.”

Our vision – “To pioneer a seamless integration of performance and fitness, nutrition, physical therapy, massage, child care, aquatics, along with sports and recreation all under one roof.”

Position Overview:

Seeking dynamic individual for a Member Services Director role working with various populations and clientele at our state of the art and newly constructed Recreation Center. The Rec will pioneer and promote the integrated health model in providing a seamless integration of performance training, fitness and wellness, nutrition, rehabilitation, recovery, child care, and recreational sport activities all under one roof.

The Rec is based on a fluid and fast-paced professional team environment where all staff are required to wear multiple professional hats, and work within a highly supportive team environment. All staff are required to be highly professional, supportive, respectful, and valued for their unique talents and experience at all times.

The ideal candidate will have the professional opportunity to advance to a role beyond the listed post based on the performance, management, and success of the Member Services Department and the Rec as a whole.

Responsibilities and job functions include, but are not limited to:

• Help develop, implement, and supervise all aspects of the Member Services Department, including its budget, staff, scheduling, etc.

• Help supervise and oversee all aspects of sales, memberships, renewals, recruitment, retention, and records to promote all the various integrated services and programs of the Rec.

• Help hire, train, and supervise all Member Services staff.

• Maintain a thorough knowledge of the Rec's various integrated services, programs, and staff.

• Collaborate and work in a holistic team environment that includes Performance and Fitness, Nutrition, Physical Therapy, Massage, Aquatics, Child Care, and Recreational Sports.

• Openly communicate with staff, members, and guests to ensure all goals are met.

• Help ensure the health, safety, and well-being of all members and guests in the Member Services area.

• Help provide a safe, fun, happy, and educational experience for all members and guests utilizing our various integrated services.

• Help supervise the daily cleaning, stocking, and maintenance of the Member Services area, including maintaining documentation and preventative maintenance of all related areas, supplies, and equipment.

• Lead and/or participate in staff education covering all aspects of the Rec's methodology.

• Participate in program planning, development, design, and research.

• Help develop fliers, brochures, advertisements, etc. to promote the various integrated services.

• Help conduct various client engagements, educational activities, and events.

• Act as a professional liaison of the Rec Center and provide a warm and welcoming environment for all members and guests.

• Follow established policies and procedures set forth by the Executive Director.

• Take on added role as needed and determined by Executive Director.

• Maintain professional credentials as required, including but not limited to, attending necessary continuing education courses.

• Cross train with other departments within the Rec’s purview.

• Some travel may be required.

Physical Requirements:

Candidates applying for this position should be comfortable in various environmental conditions and be able to lift at least 50 pounds unassisted repeatedly throughout the workday. The physical requirements of this job require frequent standing, walking, demonstrating, and assisting as needed.

Qualifications:

Required:

• Bachelor's in Business, Sports Management, or related degree from an accredited university.

• Certified First Aid & CPR w/ AED by American Red Cross (will certify in-house).

• Demonstrate energy and passion for helping others achieve their personal goals.

• Strong customer service skills where servicing the “client” is top priority.

• Strong background and aspirations in Sales, Marketing, and Fitness.

• Excellent interpersonal, problem-solving, and communication skills.

• Excellent computer skills including MS Office or related products.

Preferred:

• Master's in Business, Sports Management, or related degree from an accredited university.

• At least 1 nationally accredited certification as a Personal Trainer, Strength and Conditioning Coach, or similar certification.

• Direct experience in managing customer focused teams in the fitness arena or similar industry.

• Skilled at identifying, creating, and delivering revenue goals.

• Females and Veterans are encouraged to apply.

Classification:

• This is a full-time exempt (FTE) position.

Pay:

• $60,000-$90,000 per year (base salary).

Benefits and Incentives:

• All County benefits, including:

• Medical

• Dental

• Vision

• Retirement

• Life insurance

• Paid time off

• Paid vacation

• Complimentary membership to the Rec Center.

• Generous professional allowance and discounts on top quality athletic clothing, nutritional supplements, child care, and our integrated services.

• Added compensation & financial incentives based on yearly performance and revenue.

• Specific allowance for continued education reimbursement.

• Specific allowance for moving expenses reimbursement.

• Opportunity for professional development, advancement, and growth.

• On-site training & education benefits.

Benefit and Incentive Conditions:

• Waiting period may apply.

• Only full-time employees are eligible.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Sales: 5 years (Preferred)

License/Certification:

• Certified Personal Trainer (Preferred)

Ability to Relocate:

• Pecos, TX 79772: Relocate before starting work (Required)

Work Location: In person