Member Services Director jobs in Rogers, AR

The Vaccination Services and Equipment (VSE) Director is responsible for the organization and direction of all vaccination services, vaccination equipment, and customer supply services for poultry vaccines in the North American zone. The VSE Director oversees Ceva’s proprietary hatchery auditing program called the C.H.I.C.K. Program. In addition, the VSE Director oversees vaccination services and equipment for the US Swine business unit.

• Direct a team of 11 regional VSE managers/specialists, and three customer supply specialists

• Manage a network of five Satellite Distribution Locations (SDLs)

• Ensure compliance with Ceva’s Bureau Veritas accredited hatchery auditing program—The C.H.I.C.K. Programâ

• Ensure compliance with all internal and external regulations, including USDA, US DOT, OSHA

• Direct the implementation, operation, and maintenance of Ceva’s proprietary vaccination equipment, such as the Desvacâ DUOâ Inline Sprayer

• Oversee the vaccination services activities of Ceva licensed distributors

• Support the development of new and innovative vaccination equipment and techniques

• Align objectives and coordinate activities with the Poultry and Swine sales and marketing teams

• Serve as liaison and subject matter expert with the Zone and Corporate Poultry and Swine Franchise teams

• Shape solutions out of complexity

• Client focus

• Collaborate with empathy

• Engage and develop

• Drive ambition and accountability

• Influence others

• Hatchery Knowledge: Bio focus, Biosecurity, Engineering, and Environment

• Scientific Trials and Knowledge Management

• Product Knowledge (specifically poultry and swine biologics and pharmaceuticals)

• Communication and Presentation Skills

• Marketing and Value Generation

Education - Bachelor's degree in animal or poultry sciences or a related advanced degree, such as engineering

Work Experience – At least ten years in the poultry industry with specific expertise in poultry hatcheries. Previous supervisory experience preferred.

Must be able to read, speak and understand English. Must be able to speak, see and hear. Must be able to ride in a plane or vehicle for up to 7 hours daily.

Ability to work remotely or from a satellite office.

50% domestic travel required. Some international travel, up to 5% annually.

This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.