Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
This position is for the following shifts:
The Member Services Representative must demonstrate a personal commitment to the
mission of the YMCA. This position requires a person who must demonstrate an ability
to work effectively with people and be a team member. This position requires good
organizational skills, strong human relation skills, general knowledge of business
procedures, good communication skills (verbal and written), willingness to adapt to
change and knowledge about YMCA operational procedures and programs. This person
must have sales experience, a working knowledge of operating computers, must be
dressed in uniform, friendly, and exhibit good health habits. The ability to establish and
maintain harmonious relationship with staff, volunteers, members and community is
essential.
• Must be at least 18 years old.
• Must be polite, cheerful and have ability to work with others.
• Must be able to work when scheduled or find a replacement.
• Must be responsible enough and tactful to maintain control in building.
• Must be current in CPR & First Aid or equivalent and stay current.
• You must know emergency procedures.
• Must believe in the YMCA Mission and Purpose.
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