Member Services Director jobs in North Carolina

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Member Services Director
  • Harrison Family YMCA
  • Rocky, NC FULL_TIME
  • HARRISON FAMILY YMCA

    Job Title: Member Services Director

    Status: F/T, exempt Department: Member Services

    Reports to: Senior Engagement Director Pay Range: $40,000-$46,000

    Leadership Level: Team Leader Revision Date: 09/01/2022

    POSITION SUMMARY:

    Ensures successful operation of the Member Services Department including staff supervision and development, superior customer service, community relationships, collaborations, budgeting, and financial success. Assesses current processes and procedures, implementing change and improving efficiency and member and employee experience as needed, while facilitating the achievement of association membership goals.

    OUR CULTURE:
    Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

    ESSENTIAL FUNCTIONS:

    Ensures programs and services meet community needs.

    Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates marketing efforts to maximize enrollments in membership and programs and provides ongoing support to Program Directors on related issues.

    Ensures a level of service and engagement that fosters loyalty among those we serve.

    Assists in organizing membership events at the YMCA and represents the YMCA at community events to promote the YMCA.

    Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.

    Participates in the planning of the annual budget; assists in managing and implementing the approved budget for membership and takes appropriate action to correct variances.

    Leads membership staff and volunteers effectively; assists in recruiting and hiring diverse staff and volunteer teams; onboards and develops them for success; creates and coordinates Front Desk and Child Watch staff schedules.

    Completes first-of-the-month tasks that include, but are not limited to, pre-pay invoices, corporate invoices, pulling and submitting monthly reports for insurance-based memberships, and Raptor scanning database.

    Other duties as assigned or needed.

    LEADERSHIP COMPETENCIES:

    Engaging Community: Builds bridges with others in the community to ensure the Ys work is community-focused and welcoming of all, providing community benefit

    Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Ys cause

    Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgement

    Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential

    Qualifications

    QUALIFICATIONS:

    Certifications required within 30 days of hire: American Red Cross CPR/AED and First Aid; other training as provided by the Y.

    Bachelor's degree in a related field preferred or equivalent combination of education and experience.

    YMCA Team Leader certification preferred. Achieve Team Leader certification within 3 years of accepting the role.

    Previous supervisory experience in customer service preferred.

    Excellent personal computer skills and experience with standard business software.

    Ability to relate effectively to diverse groups of people from all social and economic segments
    of the community.

    WORK ENVIRONMENT & PHYSICAL DEMANDS:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
    • The employee frequently is required to sit and reach and must be able to move around the work environment.
    • The employee must occasionally lift and/or move up to 10 pounds.
    • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
    • The noise level in the work environment is usually moderate.

    Job Type: Full-time

    Pay: $40,000.00 - $46,000.00 per year

    Benefits:

    • Health insurance
    • Paid time off

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • On call

    Ability to commute/relocate:

    • Rocky Mount, NC 27804: Reliably commute or planning to relocate before starting work (Required)

    Experience:

    • Microsoft Office: 1 year (Preferred)
    • Sales: 1 year (Preferred)

    Work Location: In person

  • 8 Days Ago

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Member Services Director | WILSON COUNTRY CLUB
  • McConnell Golf
  • Wilson, NC FULL_TIME
  • Overview McConnell Golf is seeking a Member Services Director to join our dynamic team to coordinate membership sales and marketing efforts for Wilson Country Club. This full-time position offers outs...
  • 11 Days Ago

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Member Benefits Specialist (MBS)
  • Association Member Benefits Advisors
  • Asheville, NC FULL_TIME
  • About Our Company Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefigh...
  • 10 Days Ago

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Member Benefits Specialist (MBS)
  • Association Member Benefits Advisors
  • Chapel Hill, NC FULL_TIME
  • About Our Company Association Member Benefits Advisors (AMBA) is a national full-service insurance agency that provides much-needed insurance coverage to retired and active educators, police, firefigh...
  • 10 Days Ago

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Director of Clinical Services
  • Universal Health Services, Inc.
  • Jacksonville, NC FULL_TIME
  • Responsibilities Clinical Director Leadership Opportunity Relocation Assistance Available! Since 1983, Brynn Marr Hospital has specialized in providing quality behavioral health services through a com...
  • 1 Month Ago

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Referral Coordinator
  • ECU Health Phys Team Member
  • Greenville, NC FULL_TIME
  • ECU Health About ECU Health ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system ...
  • 23 Days Ago

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Director
  • ProKatchers LLC
  • Los Angeles, CA
  • Job Title: Director of Information Services Location: Los Angeles, CA (Hybrid) Duration: Full Time Job Description: Prov...
  • 3/27/2024 12:00:00 AM

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Director
  • NY Kids Club
  • New York, NY
  • Job Type Full-time Description NY Kids Club & NY Preschool is New York's premier children's enrichment space and accredi...
  • 3/27/2024 12:00:00 AM

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Director
  • St. Johnsbury Athenaeum
  • Saint Johnsbury, VT
  • Job Description Job Description ST. JOHNSBURY ATHENAEUM DIRECTOR POSITION DESCRIPTION Job Title: Athenaeum Director Repo...
  • 3/26/2024 12:00:00 AM

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Director
  • Chick-fil-A
  • Clinton, MD
  • Chick-fil-A Woodyard Landing in Clinton, MD is looking for a passionate and experienced Director to lead a seasoned and ...
  • 3/25/2024 12:00:00 AM

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Director
  • The Anderson Search Group
  • Uvalde, TX
  • Director of Client Engagement and Deposit Strategy The Anderson Search Group has been engaged by one of our top clients ...
  • 3/25/2024 12:00:00 AM

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DIRECTOR
  • The Muscogee Nation
  • Okmulgee, OK
  • MUSCOGEE (CREEK) NATION Seeking a DIRECTOR Description: The Director of Community Research and Development acts as a con...
  • 3/25/2024 12:00:00 AM

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Director
  • LEADERS OF TOMORROW LEARNING ACADEMY
  • Austell, GA
  • Job Description Job Description Oversee day to day operation of the Program Site. Facilitate administrative responsibili...
  • 3/25/2024 12:00:00 AM

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Director
  • Visa
  • Homestead, FL
  • Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions...
  • 3/24/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$127,004 to $174,122

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019