Member Services Director jobs in Little Rock, AR

SCOPE OF POSITION:
This position assists the Director in the efficient and effective development, production and management of all aspects of AFMC’s Member Services. Responsible for overseeing the line of services and ensures services are executed according to strategic directives, contract deliverables, personnel capacity, and fiduciary limits. Answers directly to the Director, Member Services. Assist with activities including researching, planning and developing required to submit grant proposals to private, corporate, and governmental sources. The Assistant Director should model leadership behaviors that exemplify: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to maintain confidentiality.
• Understanding of terminology used within the specific area of responsibility.
• Knowledge of regulations and requirements pertaining to the assigned area of responsibility.
• Time management skills (e.g., meeting deadlines).
• Strong Writing Skills for new proposals/grants.
• Ability to work collaboratively and independently to achieve stated goals.
• Strong public speaking skills.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to handle and react calmly under stressful situations.
• Ability to delegate as required.
• Coaching skills.
• Problem solving skills.
• Ability to develop and implement strategic plans.
• Strong negotiation skills.
• Strong communication skills.
• Customer service.
• Flexibility.
• Ability to prioritize.
• Strong organizational skills.
• Attention to detail.
• Creativity.
• Ability to travel including overnight travel.
• Ability to work overtime as needed.
• Regular and punctual attendance required.

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

EDUCATION:
Required: Bachelor’s degree in an appropriate related discipline. (1)
Desirable: Master’s degree in an appropriate related discipline.

EXPERIENCE:
Required: Five (5) years professional experience in the related field with management of personnel or programs.
Three (3) years of leadership experience.
Desirable: Experience in a healthcare administration setting.

INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)

1 Five (5) years’ work experience in related field may be substituted for the bachelor’s degree. If work experience is substituted it is in addition to stated work experience requirements.