Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
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LOCATION: 3876 Turkeyfoot Road | Elsmere, KY 41018 | Phone: 859.342.8775
A Rewarding 5 STAR QUALITY Experience: It is empowering to take pride in the work you do and aim to promote positive and proactive relationships with co-workers and residents.
Our philosophy promotes your mission: Our DEFICIENCY FREE facility is dedicated to improving the quality of life and general well-being of all our residents, staff, associates, and families, by providing an enriching environment for those who have devoted their lives to the health care field.
Job Summary: The Social Services Director identifies and provides for each resident’s social, emotional, and psychological needs, and the continuing development of the resident’s full potential.
Job Type: Full time
Schedule: Monday – Friday
Great benefits!
We supply PPE (Personal Protective Equipment) and stronger infection control and testing procedures to keep you and our residents safe!
Responsibilities:
Qualifications and Education:
· Must possess as minimum of a bachelor’s degree in Social Work or a bachelor’s degree in Human Services plus a minimum of two years’ experience in a supervisory capacity in a Long Term Care; or equivalent combination of education and experience. Must possess any certifications/licensures required by State regulations.
About Us
Compassionate care that creates wellness…
Woodcrest Nursing & Rehabilitation offers the convenience of location in Elsmere, KY, combined with our excellent skilled and caring clinical and rehabilitation staff.
We Value Our Staff