Meeting/Event Manager jobs in Kannapolis, NC

Meeting/Event Manager manages and oversees the planning of live or virtual meetings and events for an organization. Defines the strategy and tactics to achieve the event objectives. Being a Meeting/Event Manager directs research of event venues. Develops a vendor network and negotiates contracts for catering and other event support services. Additionally, Meeting/Event Manager manages pre-event activities and post-event evaluations. Monitors and controls event budgets and prepares periodic management reports. Typically requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Meeting/Event Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Meeting/Event Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager
  • Steak n Shake
  • Kannapolis, NC FULL_TIME
  • Manager
    Job Description

    Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

    Department: Operations - Restaurant

    Reports to: General Manager

    FLSA: Exempt

    Direct reports: Trainers and all Restaurant Associates

    1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.

    Primary and On-Going Accountabilities

    • Effectively Manage a Steak 'n Shake Shift
    • Execute the 14 point walk and correct deficiencies as they arise
    • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
    • Ensure service, hospitality, accuracy and speed standards are achieved
    • Maintain strict compliance with health, safety and security standards and procedures
    • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
    • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
    • Ensure accurate adherence to all State and Federal laws on assigned shift
    • Lead by Example
    • Has authority to discipline associates
    • Recommends associates for hiring and promotion
    • Recommends associates for termination

    Specific Duties and Responsibilities

    Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:

    Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service

    Sales Growth, TCT

    Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.

    Sales Growth, TCT

    Ensure Guests are immediately recognized upon entering and as they are leaving

    Sales Growth, TCT

    Motivate all Associates to deliver great hospitality toward all guests and other associates

    Documentation, Coaching form, Sales Growth, TCT

    Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching

    Documentation, Sales Growth, TCT

    Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people:

    Execute the 14 point walk using the “Three in One” tool– ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved

    Documentation, QSC, TCT, Food Safety, Sales Growth

    Interview candidates using the Select the Best 1st interview guide and recommend
    enthusiastic / Guest centric candidates to the General Manager for employment

    Select the Best

    Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings

    Documentation, Training Scorecard

    Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately

    Documentation, Food Safety Audits, QSC

    Assign and verify all side work is accurately and efficiently completed

    QSC

    Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity

    Documentation, Food Safety Audits, QSC

    Ensure all Safety procedures and policies are strictly adhered to

    Documentation, QSC, Accident Claims

    Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:

    Deploy associates appropriately as planned on the Schedule and Line up sheets

    Labor Control, Sales Growth, TCT, FRR

    Ensure appropriate staffing levels of well-trained associates on assigned shifts

    Sales Growth, TCT, Comps.

    Complete shift and daily inventory and accurately post into the back office POS System

    Food Cost, FRR

    Check in food delivery, ensure proper storage and post-delivery into the POS.

    Food Cost, FRR

    Complete food order based on commissary order guide and enter into ordering system

    Food Cost, Inventory levels, FRR

    Maintain strict adherence to cash handling and banking policies and procedures

    COC, FRR

    Complete shift tools and administration duties as assigned by General Manager

    Documentation

    2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.e

    • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles
    • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines
    • Takes responsibility for shift financial results
    • Serves as a resource to colleagues and as a mentor to less experienced Managers
    • Actively manages the shift ensuring speed and food quality

    3. KEY RELATIONSHIPS: Position’s key contacts and relationships.

    Primary:

    • Restaurant Associates
    • Restaurant Trainers
    • Restaurant Management
    • District Manager

    Secondary:

    • Division President
    • Field Training Manager
    • Human Resource Manager

    4. REQUIREMENTS: Typical minimum requirements to perform the job.

    • High School graduate or equivalent education preferred
    • Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience
    • ServSafe certified
    • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
    • Positive, motivating communication skills
    • Strong organization and time management skills
    • Strong coaching and mentoring skills
    • Flexible and adaptable to changing circumstances
    • Ability to read, write, perform mathematical calculations and analyze data
    • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
    • Able to work in excess of 50 hours per week while standing, walking and stretching
    • Able to lift, carry, push and pull 30 lbs
    • Able to perform any task performed by a service or production associate
    • Able to see across the restaurant to monitor and oversee the operation
    • Able to legally operate a motor vehicle
    • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

    5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance.

    • Field Results Report
    • Every Store Perfect measurements
    • Labor Management System
    • Food Management System
    • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

    6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.

    • Field Training Coordinator
    • Restaurant Manager
    • Corporate office support Coordinator
  • 22 Days Ago

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Manager
  • Subway - 17112-0
  • Troy, NC FULL_TIME
  • As part of the Subway® Team, you as a Manager will focus on eight main things: Providing an excellent guest experience Ensuring that great food is prepared & servedKeeping our restaurants functional, ...
  • 23 Days Ago

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Manager
  • Subway - 29435-0
  • Biscoe, NC FULL_TIME
  • As part of the Subway® Team, you as a Manager will focus on eight main things: Providing an excellent guest experience Ensuring that great food is prepared & servedKeeping our restaurants functional, ...
  • 23 Days Ago

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Manager
  • North Carolina
  • Troy, NC FULL_TIME
  • As part of the Subway® Team, you as a Manager will focus on eight main things : Providing an excellent guest experience Ensuring that great food is prepared & served Keeping our restaurants functional...
  • 23 Days Ago

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Manager
  • Subway - 52479-0
  • Denton, NC FULL_TIME
  • As part of the Subway® Team, you as a Manager will focus on eight main things: Providing an excellent guest experience Ensuring that great food is prepared & servedKeeping our restaurants functional, ...
  • 23 Days Ago

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Manager
  • NC Donut
  • Statesville, NC FULL_TIME
  • The Restaurant Manager is responsible to administer, direct and oversee the effective recruitment and development of team members for the store. The Restaurant Manager is directly responsible for ensu...
  • 16 Days Ago

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0 Meeting/Event Manager jobs found in Kannapolis, NC area

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Room Service Server
  • White Lodging Services Corp.
  • Charlotte, NC
  • **Room Service Server** **Job Description** Summary: The In Room Dining (IRD) Server is responsible for the stocking, se...
  • 3/28/2024 12:00:00 AM

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Meeting & Event Planner
  • FORVIS
  • Charlotte, NC
  • Description & Requirements The Meeting and Event Planner is responsible for coordinating meetings and training events of...
  • 3/28/2024 12:00:00 AM

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CONCIERGE CUSTOMER EXPERIENCE CENTER
  • Jones Lang LaSalle Incorporated
  • Charlotte, NC
  • CONCIERGE CUSTOMER EXPERIENCE CENTER page is loaded **CONCIERGE CUSTOMER EXPERIENCE CENTER** **CONCIERGE CUSTOMER EXPERI...
  • 3/28/2024 12:00:00 AM

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Server Homewood Suites and Hilton Garden Inn Charlotte South Park Charlotte
  • Chartwell Hospitality, LLC
  • Charlotte, NC
  • * Set and clear tables in dining areas. * Take food and beverage orders and place order in point of service system. * Pi...
  • 3/28/2024 12:00:00 AM

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Concierge Customer Excellence Center
  • Jones Lang LaSalle SAS
  • Charlotte, NC
  • **About JLL** Were JLLa leading professional services and investment management firm specializing in real estate. We hav...
  • 3/28/2024 12:00:00 AM

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Event Coordinator
  • Morgan Ridge Vineyard llc
  • Gold Hill, NC
  • Job Description Job Description Benefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environme...
  • 3/26/2024 12:00:00 AM

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Banquet Server
  • NorthStone Country Club LLC
  • Huntersville, NC
  • NorthStone Country Club is looking for a team of Banquet Servers for our events department. We focus on weddings, corpor...
  • 3/26/2024 12:00:00 AM

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Event Coordinator - Huntersville, NC
  • Spare Time Entertainment Inc
  • Huntersville, NC
  • ** Event Coordinator - Huntersville, NC** **Job Category****:** Sales **Requisition Number****:** EVENT001515 Showing 1 ...
  • 3/25/2024 12:00:00 AM

Kannapolis (Kŭh-nă-pŭh-lŭs) is a city in Cabarrus and Rowan counties, in the U.S. state of North Carolina, northwest of Concord and northeast of Charlotte and is a suburb in the Charlotte metropolitan area. The city of Kannapolis was incorporated in 1984. The population was 42,625 at the 2010 census, which makes Kannapolis the 20th largest city in North Carolina. It is the home of the Kannapolis Intimidators, the Class A baseball affiliate of the Chicago White Sox, and it is the hometown of the Earnhardt racing family. The center of the city is home to the North Carolina Research Campus, a pub...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Meeting/Event Manager jobs
$100,531 to $130,074
Kannapolis, North Carolina area prices
were up 1.5% from a year ago

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