Medical Billing Supervisor jobs in Gainesville, FL

*DME Experience a Plus!

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Brightree proficient or DME Billing Experience
• Collects co pays and deductible amounts
• Conducts insurance verification and eligibility for products
• Develops and maintains a working knowledge of products and services, Medicare, private insurances and guidelines.
• Obtains authorizations and qualifying documentation.
• Daily Sales Order Confirmation
• Denial Follow Up Submission of appeals
• Audit follow up / resolution CMN expiring / recertification PAR expiring / recertification
• Patient phone calls related to billing inquiries
• Any additional billing related tasks not specifically related above

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Work Location: One location

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical billing: 1 year (Required)

Ability to Relocate:

• Gainesville, FL 32606: Relocate before starting work (Required)

Work Location: In person