Media Relations Manager jobs in Merrimack, NH

Job Summary:
We are seeking a highly motivated and experienced Customer Relations Manager to join our team. As a Customer Relations Manager, you will be responsible for managing customer relationships, ensuring customer satisfaction, and overseeing the customer service department. The ideal candidate will have excellent communication skills, be fluent in Spanish and English, and have a strong background in customer service and leadership.

Duties:
- Manage and coordinate first and second delivery's
- Follow up calls to sold customers to insure a great experience
- Make sure all customers would recommend the dealership 10/10
- Analyze customer feedback and data to identify areas for improvement
- Collaborate with other departments to ensure seamless customer experiences
- Lead and participate in customer service projects and initiatives
- Monitor key performance indicators (KPIs) to track team performance
- Stay updated on industry trends and best practices in customer relations

Requirements:
- Proven experience in a customer service management role
- Excellent verbal and written communication skills
- Strong leadership and supervisory skills
- Proficient in project management techniques
- Ability to analyze data and make data-driven decisions
- Multilingual abilities are a plus

Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Retirement plan options
- Paid time off and holidays

If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for the position of Customer Relations Manager. Join our team and help us build strong relationships with our valued customers.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Hudson, NH 03051: Relocate before starting work (Required)

Work Location: In person