Media Operations Manager jobs in Fremont, CA

Media Operations Manager manages daily operations of a media station. Responsibilities include developing and implementing policies for producing media and coordinating all resources. Being a Media Operations Manager ensures media broadcasts meet established business objectives. Requires a bachelor's degree. Additionally, Media Operations Manager typically reports to top management. The Media Operations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Media Operations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Operations Coordinator, Media Services
  • Santa Clara University
  • Santa Clara, CA FULL_TIME
  • Position Title: Operations Coordinator, Media Services

    Position Type: Regular

    Salary Range:
    $28.13 - $32.34 / hour; commensurate with experience

    Pay Frequency:
    A. POSITION PURPOSE
    The Operations Coordinator manages the Media Services customer service experience and is responsible for planning, coordinating, supporting, and overseeing the delivery of A/V and media support, resources, and services to the university community and its guests in support of teaching and learning, campus events, and administrative activities.

    The Operations Coordinator serves as a creative technologist who is experienced with both hardware and software applications for audio-visual purposes. The Operations Coordinator must be adept at quickly learning new technologies and be able to translate complex technical concepts and procedures into easy to follow and understand instructions for everyday users.

    In this critical role, the Operations Coordinator is responsible for maintaining positive and productive interactions with faculty, staff, and students: serving as the crucial initial touchpoint for customer contact and the front-line technical support point person for troubleshooting systems, hardware, and applications. This includes classroom and event spaces, instructional technology applications, Zoom web conferencing, Panopto classroom capture/streaming, and digital media activities; supporting, scheduling, troubleshooting, and maintaining the Learning Commons media production spaces; and facilitating equipment checkout. They must use independent judgment to coordinate and triage faculty, staff, students, and guest requests via walk-up, phone, email, and online requests while maintaining positive experiences.

    The Operations Coordinator must have a passion for promoting technology in education, providing excellent customer service, and focus on continual improvement across all areas; a commitment to supporting active, innovative, and collaborative strategies for meeting customer needs with effective technologies; and a continued desire to identify, support, and deliver the best possible technology resources, services, and end user experiences to meet the needs of the campus community.

    The Operations Coordinator in Media Services is part of the Media Systems team and directly manages 6-8 part-time student staff in the Media Services front office, which is open approximately 50 hours/week during the regular academic year. They collaborate with staff from across Academic Technology, other Information Services units, the Library staff, and the campus community to determine technology support needs, set end user expectations, and coordinate service and support from the technical team.

    B. ESSENTIAL DUTIES AND RESPONSIBILITIES
    1. Collaborate in the implementation and evaluation of technology to enhance teaching and learning.

    Promote excellent customer service, effective response times, and provide insights into a wide range of support issues to help lower the barriers to using technology applications and resources on campus.
    Develop long-term collaborative partnerships with faculty and staff, determine their multimedia and computing needs, and support their ongoing use of technology.
    Actively participate in customer support decisions, e.g. design of troubleshooting documentation and guides for end users.
    Collaborate with colleagues in Academic Technology, and Information Technology to improve services for on-campus and remote students, faculty, and staff.
    Champion the use of instructional technology to enhance teaching and learning.

    2. Schedule Media Services equipment, facilities, and services

    Track all customer interactions (walk-up, phone, email, and online) in resource management and scheduling software, ensure that detailed and accurate information is inputted for second level support, and determine the feasibility of each request and equipment availability.
    Serve as a central point of contact and knowledgebase for all of the audio-visual infrastructure on campus that is maintained and installed by Media Services.
    Serve as a technical consultant to determine optimal bundling and set up of audio-visual equipment to meet the needs for event and instructional staff.
    Maintain loaner equipment inventory and proactively ensure that outstanding equipment is returned on time.
    Generate a daily schedule and student hourly work assignments for managing inbound requests of equipment deliveries and support.
    Monitor and review the daily schedule and make necessary adjustments to ensure customers needs are met.
    Plan for ongoing continuous improvement through evaluation of support failures, student and staff mistakes, and user errors.
    Meet and work closely with colleagues within Media Services, Academic Technology, Information Services, and the Library to improve services and customer experience.
    Be on-call for student staff working during unsupervised shifts.
    Recommend purchases for check-out/distribution equipment and peripherals based on usage data.
    Schedule, maintain, and troubleshoot production spaces managed by Media Services.
    Run quarterly use summary reports.

    3. Provide first level technical support to faculty, staff, and students.

    Provide end user support for instructional tools and applications, including Zoom web conferencing, Panopto recording/streaming, and iClicker.
    Provide multimedia hardware, software, and streaming support. Be able to effectively translate basic technical documentation and procedures into easy-to-understand instructions for faculty, staff, and students.
    Continually and quickly learn software and hardware used and supported by Media Services.
    Assist with AV setups, e.g. PA Systems, classroom presentations, etc., when staffing requires.
    Assist faculty and staff in integrating and using technology in the classrooms, conference rooms, and event venues, e.g., mobile presentation technologies, web conferencing, and sound systems.
    Provide on site training for end users.
    Collaborate with colleagues to define technical solutions and troubleshooting processes to ensure continuity of and consistency in customer support.
    Escalate high impact or unresolved issues to next level support staff.
    Ensure quality assurance through the continuous review of equipment and services and collaborate with end users to evaluate resources for the purpose of continual improvement.
    Collaborate with Media Systems Specialists to ensure adequate workload coverage and meet project deadlines.
    Train and supervise students in the above tasks as appropriate.
    Use LinkedIn Learning and other skills-development tools to enhance, improve, and learn technical skills in an ever changing AV/technology landscape.

    4. Supervise front office student staff

    Model excellent customer service skills and priorities.
    Demonstrate and assist student staff in the proper procedures, including ticket creation and equipment bundling and first-line troubleshooting steps.
    Train student staff to be able to demonstrate usage of equipment checked out at the front counter to faculty, staff and students.
    Recruit, interview, and hire Media Services front office student staff.
    Schedule student staff to ensure adequate coverage of Media Services operations to meet customer needs.
    Review work of student staff and give feedback on an ongoing basis to consistently maintain a high level of customer service.
    Develop and implement front office student worker training. Collaborate with the Media Systems team to deliver the fall training workshop and ongoing student staff training for all Media Services student staff.

    5. Equipment distribution

    Assist in management of student distribution staff tasked with equipment setups and pickups.
    Provide backup for full-time staff and student staff for equipment setups and trouble-shooting, e.g., helping faculty in the classroom or staff in a conference room.
    Train and support students, faculty, and staff on use/operation of equipment.
    Supervise front office operations/client services
    Act as a back-up resource for poster printing operations
    Request and track media on loan for classroom use.
    Coordinate chargebacks to campus units through WebCheckout.
    Track payments from external customers and coordinate cash deposits.
    Maintain inventory of departmental forms, office supplies, and other consumable products.
    Train and supervise students in the above tasks as appropriate.

    C. PROVIDES WORK DIRECTION
    This position directly supervises 6-8 part-time student staff.

    D. GENERAL GUIDELINES

    Recommends initiatives and implements changes to improve quality and services.
    Identifies and determines the causes of issues; develops and suggests recommendations for improvement of established processes and practices.
    Maintains contact with customers and solicits feedback for improved customer experience and support.
    Maximizes productivity through the use of appropriate tools; identify and schedule planned training and performance initiatives.
    Researches and develops resources to create timely and efficient workflows and processes.
    Prepares progress reports, informs supervisor of project statuses, and proactively communicates any deviation from goals. Ensures completeness, accuracy, and timeliness for all operational functions.
    Prepares and submits reports as requested and required.
    Develops and implements guidelines to support the functions of the unit.

    E. QUALIFICATIONS
    This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse environment.

    1. Knowledge, Skills and Abilities

    Excellent customer service and interpersonal skills: ability to understand customer technology needs and work with the campus community in an effective, tactful, patient, and courteous manner.
    Ability to listen and address customer technology needs in an efficient, timely, and effective manner.
    Ability to plan, implement, and evaluate customer service initiatives.
    Ability to manage a diverse student staff in a fast-paced, dynamic working environment to provide an excellent customer experience.
    Knowledge of and familiarity with campus computing and technology issues and trends in higher education.
    Ability to work effectively and communicate with both technical and non-technical personnel as well as a diverse population of students, faculty, and staff.
    Proven ability to provide first-level technical support: provide basic troubleshooting and guided support for Media Services-supported systems and tools.
    Fast learner with good problem solving skills.
    Creative, with an enthusiasm for new technology.
    Experience with Microsoft Office, GSuite, and creative software tools (e.g. Adobe Creative Suite, Apple iMovie, etc.) preferred.
    Good understanding of computer and audio-visual systems, software, and equipment.
    Ability to work with minimal supervision, be self-motivated, and show initiative.
    Ability to exercise independent judgment and engage in critical thinking and problem solving.
    Ability to initiate, manage, and complete multiple projects simultaneously and meet project deadlines.
    Ability to work in a collaborative environment, as both a member or leader of a team, to meet deadlines and achieve goals.
    Ability to work effectively under pressure in a busy (often chaotic) and demanding information services environment, while maintaining patience and a sense of humor.
    Excellent writing, editing, organizational, analytical, and facilitation skills.
    Ability to maintain confidentiality and manage confidential information.
    Responsible and dependable with good attendance and work habits.
    Appreciation for the University's mission, vision, values, priorities, procedures, and policies.

    2. Education and Experience

    Minimum of 0-3 years of relevant experience focusing on providing excellent customer service (preferably to support technology).
    Higher Education experience preferred.
    BA/BS degree in Information Technology or related field preferred.

    F. PHYSICAL DEMANDS
    The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with
    disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or
    without reasonable accommodation.

    Considerable time is spent at a desk using a computer terminal and at the service counter or in other Media Services production spaces in the Learning Commons.
    Required to travel to other classroom or administrative buildings on the campus.
    Required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
    Required to travel to outside customers, vendors, or suppliers.

    G. WORK ENVIRONMENT
    The work environment characteristics described below are representative of those an employee
    encounters while performing the essential functions of this job.

    Typical office environment.
    Mostly an indoor office environment with windows.
    Offices with equipment noise.
    Offices with frequent interruptions. EEO Statement
    ​ Equal Opportunity/Notice of Nondiscrimination

    Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

    Title IX of the Education Amendments of 1972

    Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

    Clery Notice of Availability

    Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

    Americans with Disabilities Act

    Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .

    jeid-516640c472a96e45aba20956f5a84357
  • 14 Days Ago

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Cleaner
  • Aware Manager
  • San Jose, CA CONTRACTOR
  • Cleaner We are looking for a Cleaner to take care of our facilities and carry out cleaning and maintenance duties. The goal is to keep our building in a clean and orderly condition. Responsibilities C...
  • 5 Days Ago

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Senior Media Manager
  • Ursus, Inc.
  • Pleasanton, CA CONTRACTOR,FULL_TIME
  • JOB TITLE: Senior Media Manager LOCATION: Pleasanton, CA - HYBRID DURATION: 6 months RATE RANGE: $70 - $90/hr TOP SKILLS: 6 years national media planning/buying experience, with a high focus to Brand ...
  • 18 Days Ago

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Social Media and Content Manager
  • LunchEAZE
  • Fremont, CA FULL_TIME
  • Job Description: Manage the creation, calendar and deployment of content on all of our social media accounts including, but not limited to, Instagram, Facebook, TikTok, YouTube and Pinterest. Responsi...
  • Just Posted

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Social Media MarComm Manager
  • JFrog
  • Sunnyvale, CA FULL_TIME
  • At JFrog, we're reinventing DevOps to help the world's greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and jus...
  • 9 Days Ago

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Social Media Manager
  • Altin Rug
  • Palo Alto, CA FULL_TIME
  • Job Details: We are looking for someone to maintain our website, and possibly replace it, as well as other social media platforms, there is some potential overlap between these two jobs, and second jo...
  • 10 Days Ago

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0 Media Operations Manager jobs found in Fremont, CA area

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Operations Manager
  • BMS CAT
  • Hayward, CA
  • Blackmon Mooring / BMSCAT is a global leader in disaster restoration. From initial clean-up to complete rebuilds, Blackm...
  • 3/28/2024 12:00:00 AM

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Operations Manager
  • Inditex
  • Santa Clara, CA
  • About us Zara offers the latest fashion trends for women, men and children. An international brand with stores in the ma...
  • 3/28/2024 12:00:00 AM

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Operations Manager
  • Talent Groups
  • Palo Alto, CA
  • Title: Operations Manager Location: Palo Alto, CA (Remote & Hybrid) Employment Type: 10+ Month W2 Contract (No C2C or Sp...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Petco Animal Supplies Inc
  • San Jose, CA
  • Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an e...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Pacific Dental Services
  • Alameda, CA
  • Description: Now is the time to join Alameda Landing Dentistry. You will have opportunities to learn new skills from our...
  • 3/27/2024 12:00:00 AM

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Operations Manager
  • Haus
  • Mountain View, CA
  • About Haus Haus is a first of its kind decision science platform for the new digital privacy paradigm where data sharing...
  • 3/25/2024 12:00:00 AM

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Operations Manager
  • Career Movement
  • Oakland, CA
  • Our client who specializes in port operation services is seeking an operations manager. This person will be managing and...
  • 3/25/2024 12:00:00 AM

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Operations Manager
  • Career Movement
  • Oakland, CA
  • Job Description Job Description Our client who specializes in port operation services is seeking an operations manager. ...
  • 3/25/2024 12:00:00 AM

Fremont (/ˈfriːmɒnt/ FREE-mont) is a city in Alameda County, California, United States. It was incorporated on January 23, 1956, from the annexing of Centerville, Niles, Irvington, Mission San José, and Warm Springs. The city is named after John C. Frémont, an American explorer and former US Senator from California, Governor from Arizona, Major General in the Union Army, and the first Republican presidential candidate, in 1856. Located in the southeast San Francisco Bay Area and straddling both the East Bay and South Bay regions, Fremont has a rapidly-growing population of around 230,000. It i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Media Operations Manager jobs
$111,907 to $132,690
Fremont, California area prices
were up 2.9% from a year ago

Media Operations Manager in Louisville, KY
More specifically, they will translate data and insights to help realize moments of receptivity across the customer journey ensuring our media efforts align the right brand message to the right channels at the right time.
December 09, 2019
Media Operations Manager in Lynchburg, VA
The Operations Manager also acts as the business link between shared Burberry Business Services and the Creative Media & Brand Experience Departments.
January 24, 2020
Media Operations Manager in San Bernardino, CA
This individual will also assist in the global media auditor rollout, including global media audit methodology, KPIs for cost/quality and audit reporting.
January 14, 2020