Market Administration Officer jobs in Methuen, MA

Supervisor, Operations  Administration

The Supervisor, Operations Administration will be responsible for overseeing the administrative functions that support our new patients. The Supervisor, Operations Administration will oversee our administrative clerks, enrollment support specialists and our client relations team. The Supervisor of Operations Administration will monitor opportunities through trends and day-to-day workflows to increase efficiency.

What You’ll Do

•        Ensuring that all staff members are trained on all relevant policies and procedures
•        Accomplishes department objectives by managing staff; planning and evaluating department activities
•        Providing coaching and development to employees about their performance on a regular basis, documenting any               concerns that may need to be addressed
•        Monitor employee productivity daily to ensure goals and competencies are being met
•        Making sure that all necessary work is completed on time and within SLAs agreed upon with sales and enrollment –             data entry queue, recycle queue, tasks, MD calls and emails
•        Reviewing and approving time sheets
•        Monitor new patient data entry, ensuring SLAs set with the sales and enrollment team are being met
•        Ensure all emails from sales are responded too within the SLAs that have been agreed upon
•        Create efficiencies between Enrollment and the Pharmacy on new patient ships
•        Work closely with the Enrollment and Patient Experience Managers

What You’ll Need to Succeed

•        Maintained healthy aging queue in prior IWP role
•        Maintained in previous role strong quality audits in prior IWP role
•        Strong negotiation skills together with problem recognition and resolution skills
•        Strong computer skills, including experience with databases, Windows based applications
•        Professionalism with strong verbal, written and interpersonal communication skills
•        Strong recruitment skills which facilitate a clear understanding of selection criteria
•        Ability to deal with external customers enthusiastically and with professionalism
•        Ability to effectively present information and respond to questions from both internal and external customers 

Make A Difference With IWP

Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.

IWP is an Equal Opportunity Employer.  IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law.  All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at    We will make a determination on your request for reasonable accommodation on a case-by-case basis.