Manufacturers Service Contract Administrator jobs in Wisconsin

Dedicated Contract administrator to own the maintenance renewals for the business. They will work with the service manager to review maintenance agreement execution YOY on the current PM contracts. The Contract Administrator will also collaborate with the primary technician and sales to see if any changes are required prior to repricing. After escalations and scope are decided, the Contract Administrator will work through renewal documents and send them out to the customer. They will also follow up with the customer within one week of sending the renewal documents. After a renewal or new contract is secured the Contract Administrator will book the contracts in our system and bill the contracts as well throughout the year. Will also work through ordering materials for PM's to help streamline materials cost and availability in conjunction with managing the time allotted for each of the PM visits. The Contract Administrator will work directly with dispatchers to schedule PM's in a timely manner.

• Help drive the 30 and 45-day billing process. The dispatchers will be responsible for marking them ready for the bill. The PM service coordinator will support the daily dispatch group when it is busy or when we have vacations/sicknesses

• Ongoing process improvement with the service team. If you see areas for improvement in current processes, they should be discussed with the service manager

• Other duties as assigned

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)