Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Broadley's is accepting applications for an experienced Customer Service Representative who will work as part of the Service Department team to provide excellent customer service to our customer base. Broadley's Plumbing, Heating & Air Conditioning has been family owned and operated since 1911, and continues the tradition of providing excellent HVAC and Plumbing services to our communities in southern New Jersey.
Job Title: Service Administrator
Department: Service
Reports to: Service Manager
Work Hours: 7:30am - 4:30pm, Monday through Friday, with the potential of 9am - 6pm in season. Some overtime may be required.
Pay Scale: $55,000 - $70,000 annually including Benefits Package and Spif Program. Salary based on experience.
Benefits: We offer a comprehensive benefits package including Full Family Health Coverage, with dental and vision; All Major Holidays Paid plus a PTO Vacation Package.
Position Summary: Back up the service dispatcher as needed to maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Assist in taking incoming customers calls and creating dispatch tickets as service calls are received. Handle dispatch related functions in the service dispatcher's absence during lunch, breaks, vacation, etc. Maintain customer database with current information. Process service invoices, timecards and warranty parts returns. Calculate and maintain data for 8 For 10 database.
Required Qualifications:
Qualifications desired:
Daily Duties:
Clear All
0 Manufacturers Service Contract Administrator jobs found in Rehoboth Beach, DE area