Manufacturers Service Contract Administrator jobs in Alaska

Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor or manager. The Manufacturers Service Contract Administrator works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Service Contract Administrator
  • LONG Building Technologies
  • Anchorage, AK FULL_TIME
  • Position Summary 
    The Service Contract Administrator provides support within all of the business units which can include tracking and reviewing new and renewing agreements, job/projects, and quoted work orders and will work with dispatchers, project administrators, technicians, and operations on day-to-day functions and will work independently on specialized processes.   
     
    Pay Range$22 - $26 per hr. depending on experience.  
     
    Benefits: Medical, Dental and Vision Insurance, Basic Life, Short-Term and Long-Term Disability (100% paid by LONG), Voluntary Life Insurance, Accident and Critical Care Insurance, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Paid Time Off (beginning day one), Paid Community Service Day, 8 Paid holidays, Pet Insurance, Legal and ID Shield benefit. 
     

     
    Responsibilities 
    • Process accounts payable invoices for the roles area of responsibility through LONG’s invoice processing system, CSSI, including purchase order receipt in Microsoft GP.
    • Issue purchase orders to technicians on an as-needed basis.
    • Act as backup to dispatch when needed.
    • Intake, process, and establish Service Agreements from sales team, ensuring accurate and complete entry to facilitate successful handoff to Operations. 
    • Add and maintain the location’s equipment in the service management module.
    • Perform maintenance agreement booking, ensure all documentation for booking is complete and process monthly maintenance billings for the business unit.
    • Process all project, fixed price and service call billings for Service through the job cost module and scan all completed job paperwork.
    • Assist the department in project management duties for service projects up to and including product ordering and tracking, forecasting, and coordination to scheduling.
    • Scan paperwork as required for start-up final paperwork, non-PO workflow, T&M as required, etc.
    • Communicate with internal and external Clients as needed. 
    • Maintain accurate and organized records of all service contracts, amendments, and related documents. Keep track of contract milestones, key dates, and deliverables 
    • Help facilitate customer care program to include customer surveys.
    • Help facilitate and coordinate customer portal questions and redirect issues to the correct party for updates and repair.
    • Other duties as assigned.

     
    Required Qualifications 
    • High School diploma or equivalent
    • 3 years’ relevant work experience or higher education degree
    • High computer literacy and proficiency in Microsoft Outlook, Word, and Excel
    • Open and able to learn industry specific terms and processes
    • Ability to work well in a collaborative environment
    • High attention to detail and strong ability to multi-task
    • Positive attitude with strong organizational and problem-solving skills
    • Welcomes ability to learn new tasks and responsibilities
    • Experience providing excellent customer service
    • No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you! 

     
    Working Conditions 
    Environment: 
    • Indoor and outdoor environments
    Physical Requirements 
    • Routine sitting, lifting, bending, and kneeling
    • Ability to lift 25 lbs. from floor to countertop and countertop to floor
    Hazards 
    • None
  • 24 Days Ago

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Contract administrator
  • LONG Building Technologies
  • Anchorage, AK FULL_TIME
  • Description Position Summary The Service Contract Administrator provides support within all of the business units which can include tracking and reviewing new and renewing agreements, job / projects, ...
  • 25 Days Ago

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Contract Specialist
  • Public Buildings Service
  • Anchorage, AK FULL_TIME
  • Summary As a Contract Specialist, will serve as a Contracting Officer for pre-award / post-award functions for the most complex procurements at the prospectus level and above with unlimited signatory ...
  • 28 Days Ago

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CONTRACT ADMINISTRATOR (Administrative Coordinator) - Range 13 / AMEA
  • Municipality of Anchorage
  • Bartlesville, AK FULL_TIME
  • Job Information Open to the general public and any current Municipal employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of t...
  • 3 Days Ago

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SERVICE CONTRACT MONITOR
  • Pacific Air Forces
  • Richardson, AK FULL_TIME
  • Summary Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is : To serve as a service contract monitor for a variety of service contracts. Performs qu...
  • 19 Days Ago

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Senior Structural Engineer II - Contract Hourly + Per Diem
  • Alaska Contract Staffing
  • Anchorage, AK PER_DIEM
  • Company DescriptionEngineering Job DescriptionAlaska Contract Staffing located in Anchorage, Alaska is recruiting engineers. A huge opportunity for you to experience Alaska without uprooting your life...
  • 15 Days Ago

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Field Agent with Protected Territory
  • Freedom Warranty
  • Kansas City, KS
  • Job Description Job Description Job Offer - Field Agent with Protected Territory Position: Field Agent with Protected Te...
  • 3/29/2024 12:00:00 AM

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Field Agent with Protected Territory
  • Freedom Warranty
  • Boise, ID
  • Job Description Job Description Job Offer - Field Agent with Protected Territory Position: Field Agent with Protected Te...
  • 3/29/2024 12:00:00 AM

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Field Agent with Protected Territory
  • Freedom Warranty
  • Cedar Rapids, IA
  • Job Description Job Description Job Offer - Field Agent with Protected Territory Position: Field Agent with Protected Te...
  • 3/29/2024 12:00:00 AM

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Field Agent with Protected Territory
  • Freedom Warranty
  • Savannah, GA
  • Job Description Job Description Job Offer - Field Agent with Protected Territory Position: Field Agent with Protected Te...
  • 3/29/2024 12:00:00 AM

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Field Agent with Protected Territory
  • Freedom Warranty
  • Greenville, SC
  • Job Description Job Description Job Offer - Field Agent with Protected Territory Position: Field Agent with Protected Te...
  • 3/29/2024 12:00:00 AM

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Field Agent with Protected Territory
  • Freedom Warranty
  • Charleston, SC
  • Job Description Job Description Job Offer - Field Agent with Protected Territory Position: Field Agent with Protected Te...
  • 3/29/2024 12:00:00 AM

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Service Contract Administrator
  • LONG Building Technologies
  • Anchorage, AK
  • Description Position Summary The Service Contract Administrator provides support within all of the business units which ...
  • 3/28/2024 12:00:00 AM

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Executive Assistant
  • Community Action Partnership of San Bernardino
  • San Bernardino, CA
  • Job Description Job Description Candidate MUST submit a COMPLETE ADP profile (i.e., education, employment history, etc.)...
  • 3/25/2024 12:00:00 AM

Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Manufacturers Service Contract Administrator jobs
$59,110 to $84,531