MAILROOM SUPERVISOR jobs in Maryland

Position Summary :

Individual will be responsible for overseeing and facilitating all mailroom staff and procedures including : proper distribution of incoming mail and packages, quality control and preparation of outgoing mail / packages, and maintaining supply levels related to kitchens and printers.

Essential Functions :

• Supervises and coordinates overall administrative activities for the Mailroom Department.
• Supervises Mailroom / Operations staff of non-exempt employees.
• Train new employees on job duties and cross training of current staff.
• Ensure that staff is meeting or exceeding individual service levels, as well as work with the team to meet or exceed department service levels
• Assist staff with workflow process management by assigning weekly tasks.
• Track and evaluate workflow production for each employee against Annual Goals and existing SLA’s.
• Participates as needed in special department projects.
• Review and maintain documentation for all tasks.
• Produce reports as needed
• Follow-up on missing information in a timely manner
• Perform quality checks on work.
• Assist members of work unit with questions and problems
• Establishes relationships and is liaison for all outgoing mail carriers and vendors.
• Ensure multiple work boxes are worked & managed each day
• Mail all policies and documentation according to predetermined procedures
• Manage and review existing vendor accounts
• Oversee inventory levels in Mailroom, kitchens and conference rooms.
• Additional duties and responsibilities as assigned.

Education / Experience / Skills :

• Requires High School Diploma or GED equivalent. Prefer college degree or 4 years of related experience and / or equivalent combination of experience and education.
• Minimum of 1 years in supervisory role required.
• Knowledge of Commercial insurance, P&C and Transportation Policies is a plus.
• Strong organizational skills, oral and written communication skills are required.
• Must demonstrate teamwork and the ability to develop productive relationships with peers and management.
• Proficient in MS Word and MS Excel.
• Working knowledge of mail processes such as postage machine, USPS, Federal Express and UPS.
• Pursue technical development in order to maintain or enhance knowledge, skills, and abilities required to perform this job.
• Ability to motivate staff while being an advocate of Team / Department / Company initiatives.
• Ability to lift 15-20 lbs.
• Ability to pass the Introduction to Risk Management and Insurance exam within nine (9) months of your hire date

Disclaimer

Ryan Specialty is an Equal Opportunity Employer.

We are committed to building, growing, and sustaining a diverse workforce that is reflective of society throughout the entirety of the organization and throughout the insurance industry.

We aspire to cultivate a company that is both inclusive and equitable, where every employee is recognized and assessed based on their performance and contributions.

We strive to harness our differences and commonalities to better serve our clients, trading partners, workforce, and communities.

Last updated : 2024-04-23