Logistics Analyst jobs in Springfield, IL

Description :

Understanding customer needs Close and proactive relationships with customers to understand current and future needs. Process in place to quickly identify and resolve issues.

• Serve as first point of contact for the customers when processing orders and requests
• Processes customer complaints, returns, and invoices in a timely manner
• Responds to customer requests for product information and samples
• Manages customer complaints to ensure proper corrective actions are taken, documenting information appropriately
• Provides training and mentoring for Customer Service Coordinators as needed
• Manages customer portals and does everything from recovering PO’s to re-entering invoice data into the customer portal system.
• Collaborates with various internal teams such as Supply Chain and Sales to manage situations impacting the customer
• Assesses and escalates any urgent issues to sales and management as appropriate
• Obtains required approvals to issue customer credits as needed
• Tracks shipments for customers and provides assistance in expediting

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.