Operations Analyst
Logistics Administrative Solutions (LAS)
The ideal candidate will embody our company's Non-Negotiables: Walk in Humble Confidence - We are experts at what we do, but we never assume we know everything. Be Open, Honest and Respectful - We say what has to be said in a tactful, courteous way. Be Fearless- We never fail, we only learn. We are One Team - We achieve more together by collaboration and consensus. Delivery on Commitments - We do what we say we will do. We have a Passion to Serve - We are dedicated, hardworking individuals who provide exceptional service to our customers and to each other.
Who We Want:
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Passionate Achievers: Thrive when working on high-performance teams with a commitment to quality and integrity.
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Relationship-Builders: Create genuine, trusting relationships with internal team members, business partners and leadership through strong interpersonal skills enabling collaboration and influence others to achieve results.
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Organized Communicators: Highly organized with a strong attention to detail and ability to clearly communicate detail with business partners.
What You'll be Doing:
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Develop presentation materials that use analysis to tell stories, drive decisions, and create action
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Identify and implement new opportunities to provide timely and relevant data for decision making within business units
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Examine current metrics, identify where to optimize, and streamline measurement processes
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Demonstrate comprehensive and detailed analysis of complex data sets
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Identify, initiate, and lead special projects in addition to daily responsibilities
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Performs Data analysis for data integrity, accuracy, and error correction
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Provides support for day-to-day needs of customers (Fleet, Fuel, Tolls, Labor, etc.)
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Develops training materials and conducts remote training from the St. Louis office
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Own and maintain critical tools, metrics and on-going analyses that support planning and efficiency tracking
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Co-create operational metrics with key stakeholders that clearly define success and enable daily, weekly, and monthly tracking
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Own and/or support a variety of projects and initiatives within Operations; examples include:
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Report on efficiency metrics that provide real-time and weekly insight into cost and productivity
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Publish Weekly KPIs and improve the existing process to ensure we have the right metrics with the right targets that drive the right behaviors
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Perform research and analyses of various third-party vendor data sources
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Create and maintain customized data sets
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Work closely with leadership and team members on supporting strategic delivery initiatives. Support may include development of the program, providing insights, data, metrics, reporting and/or by actively tracking and reporting on progress and initiative updates
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Contribute to the vision, strategy and ongoing enhancements to overall data analytics and reporting frameworks, including creating content, developing, and maintaining a cadence, and leveraging the most meaningful data and actionable insights
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Maintain the overall integrity of the delivery-related data
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Other duties as assigned or needed
The Skills You'll Need:
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Strong analytical, quantitative, and problem-solving skills
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Excellent interpersonal skills with the ability to communicate effectively both verbally and in writing
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An aptitude for relationship-building, listening, gathering information, and learning from others
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Ability to work effectively with all levels of personnel and to work under minimal supervision
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Excellent verbal and written communication skills
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Computer proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint) skills to convey data and storyline; candidate should be comfortable working with large amounts of data
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Experience with data analysis / management a plus
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Resourceful self-starter; great attention to detail; ability to multi-task
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Strong analytical skills, ability to connect dots across data sources / processes
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Ability to synthesize findings, develop action recommendations, and clearly communicate to team members and / or end users
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Strong ability to collaborate
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Experience with Microsoft Excel at an advanced level is a must
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Reliable and predictable availability
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Ability to present insights from both quantitative and qualitative sources to leadership
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Understanding of business intelligence and processes
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Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
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Proven record of meeting/exceeding established goals
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5 years previous business experience in one or more of the following areas preferred:
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Logistics
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Transportation
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Finance
Competencies: (e.g., What makes a great candidate for this role?)
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Intellectual Curiosity- must have an interest in understanding how outcomes are influenced, a desire to create and test hypotheses
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Business Intelligence - must have competence and understanding of business and where operations would play a role
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Strategic Focused - need to be able to see the "bigger picture"; must be able to weigh the trade-offs across strategic initiatives to make the soundest business decision
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Business Savvy - must be able to maneuver their way around the business; strong ability to evangelize a new department and prove value and worth
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Presentation Skills - must be able to present various types of information (quantitative and qualitative) to an executive audience with a very clear and concise message
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Agile - able to maneuver between and across various data requests and balance urgency with the value which is delivered from that report
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Collaboration - to work leadership and peers to identify areas for process improvement and drive positive change into an established sales force
A few of the great benefits offered at LAS:
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Medical, dental, and vision insurance
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401(k) plan
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Paid time off for sick, personal, vacation, bereavement, jury duty
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100% paid Short Term Disability leave
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Medical and personal leaves available
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Flexible spending accounts
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Dependent care spending account
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Health savings accounts
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Employee assistance program
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LAS Cares program
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Disability insurance
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Life insurance
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Accident insurance
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Legal assistance
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Company-wide wellness program
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Discount programs
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Learning and development opportunities
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Career-advancement opportunities
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Company equipment
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Accommodations for workers with disabilities
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Flexible work options