Logistics Analyst jobs in Palmer, AK

About the Job :

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

In This Role, You Will :

• Manage heavy call and email volume in a professional and timely manner
• Administer elevated service programs including customer reporting and communication processes for specific customers
• Assists internal and external customers with information or document requests
• Partners with the sales team to meet and exceed customer service expectations
• Assists in maintaining and monitoring electronic data for customers
• Operates inventory control, word processing, and spreadsheet applications for customers
• Generates correspondence to secure additional customer information to resolve customer disputes
• Responsible for regular attendance and promptness
• Assists other departments as needed
• All other duties and projects as assigned.

Qualifications :

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

We are always looking for people who will bring something new to the table

Required :

• Ability to type minimum of (40) words per minute, 10-key by touch and a high level of accuracy is required
• Moderate to advanced knowledge of customer service practices
• Strong attention to detail
• Ability to assist in all areas of warehouse and administrative operations
• Proficient computer skills and in-depth knowledge of relevant software such as MS Outlook, Excel and Word
• Knowledge of standard office administrative practices and procedures
• Willing and able to work with all personality types in a professional, effective manner

Location : This is an in-office role based in Anchorage, AK

Last updated : 2024-05-02