Log Grader and Scaler jobs in North Carolina

The Original Log Cabin Homes is a manufacturer of Log Home Materials packages. We've been helping people get back to nature since 1987. Shipping to ALL 50 States and to over 80 countries around the world.

Customer Service Representative will be responsible for the day to day communications with Clients in our order file. CSR will be given their own bank of clients to which they will communicate throughout the process of their purchase through delivery. CSR will have opportunities to sell upgrades via contract amendments that will gain them additional commissions over and above their standard rate of pay.

• 40 Hrs Per Week
• Must have telephone Etiquite
• Must have computer knowledge (Excel, Word & Email)
• Must be personable and enjoy speaking with people.
• Must be good at Time Management and have good organization skills
• On the Job Training will be Provided

Job Type: Full-time

Salary: $14.00 per hour PLUS COMMISSION

Work Location: In person

Expected hours: 40 per week

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the main point of contact for our customers, providing exceptional service and support. This is a full-time position located in Rocky Mount, NC.

Duties:
- Handle your customer's inquiries via phone, email, and chat
- Assist customers with product information, order status, and issue resolution
- Process orders, and exchanges accurately and efficiently
- Provide timely and accurate responses to customer inquiries
- Maintain customer records and update information as needed
- Collaborate with other departments to resolve customer issues
- Conduct outbound calls to follow up on customer inquiries or sales opportunities
- Identify and escalate priority issues to the appropriate team members
- Utilize CRM software to document customer interactions and track progress

Skills:
- Excellent verbal and written communication skills in English (Bilingual or multilingual skills are a plus)
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and navigating multiple software applications
- Outstanding phone etiquette and active listening skills
- Ability to handle challenging situations with empathy and professionalism
- Strong problem-solving skills and ability to think critically
- Sales experience is a plus

We offer competitive compensation, including paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Rocky Mount, NC 27804: Relocate before starting work (Required)

Work Location: In person