Essential Duties Responsibilities
- Lead business discussions, in partnership with the Sales team, with clients covering operational and commercial topics.
- Contribute to all major RFPs or case studies for the accounts and verticals to drive revenue growth.
- Ensure required vertical and account operations resources (people, tools, hardware, software, translation partners) are allocated appropriately.
- Oversee the quality of the account teams’ responsiveness, communication, and deliverables to both external and internal clients.
- Act as an overall escalation point for program/vertical account(s) as it relates to quality management.
- Direct the preparation and completion of account/vertical-specific education and coaching.
- Prepare reports and provide feedback regarding progress/forecast of work, the status of agreed KPIs, escalation of issues, management support needed, etc.
- Oversee the delivery of this information to the client(s) in Quarterly Business Reviews.
- Direct, assign, measure, and monitor the work of project team members.
- Ensure the team's compliance with standards, practices, and policies.
- Liaise with wider Operations team(s) to maximize utilization of team members.
- Provide support to the team managers so that all team members receive the necessary training and tools to perform their work.
- Identify and predict obstacles, collisions, and risks to accounts across multiple teams and seek solutions to eliminate them.
- Continuously evolve localization processes and tools to adapt to changing needs.
- Other duties as may be reasonably requested.
Education, Experience Skills
- Degree-level education preferred.
- Minimum 5 years in localization program management, product management, senior project management, or equivalent preferred.
- Minimum 2 years of experience in a people manager role.
- Experience working for a Localization service provider or client-side Localization department.
- Experience with computer-assisted translation (CAT) tools and translation management systems.
- Experience in the localization of digital marketing programs or digital marketing preferred.
- Experience in creating localization process solutions to client requirements.
- Experience with managing outsourced suppliers/partners.
- Experience with budget tracking, forecasting, and reporting.
- Proven ability to manage a team’s operating budget and make strategic decisions to reduce costs over time.
- Advanced knowledge of all aspects of the localization process including software engineering, DTP, graphics, translation, testing, internationalization, multimedia, and extensive knowledge of translation and workflow tools and processes preferred.
- Advanced Microsoft Office skills.
- Excellent oral and written English, including strong presentation skills.
- Proven record in goal setting, consensus building, and change management.
- Able to work well in a team-oriented, collaborative, cross-functional environment.
- Strong employee management skills, including leadership, motivation, mentoring, and assessment.
- Drive and willingness to improve and optimize the program continuously.
Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law
Experience
Required
Behaviors
Preferred
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Leader: Inspires teammates to follow them
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Functional Expert: Considered a thought leader on a subject
Motivations
Preferred
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)